Open to opportunities

Christine Gregor

@christinegregor

Luxury hotel operations leader specializing in VIP guest relations, five-star service, and front desk/reservations excellence.

United States

Message

What I'm looking for

I’m looking to lead front office and VIP guest experiences in a luxury environment—delivering Forbes Five-Star service, owning service recovery, and supporting revenue through reservations excellence and team development.

With 10+ years of experience in luxury hotel operations, I deliver Forbes Five-Star service through exceptional VIP guest relations, front desk execution, and reservations management. I’m known for resolving complex guest concerns with calm, effective service recovery while creating personalized guest experiences that drive loyalty and revenue.

I’ve led teams and owned daily hotel operations as Hotel Supervisor and VIP Shift Manager, coaching staff to hit performance goals and maintaining service and operational standards. From group contract coordination to billing inquiries and high-volume reservation support, I use Opera PMS and guest-focused systems to keep every stay seamless.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Attendant

Current

Soho House Nashville

Jul 2025 - Present (11 months)

Delivered luxury guest service by managing arrivals/departures, reservations, billing inquiries, guest requests, and service recovery. Coordinated with House teams to ensure seamless stays and memorable experiences.

Front Desk Operations Guest Relations Reservations Management Billing Support Service Recovery Conflict Resolution POS systems Hotel Operations

Marketing Dual Rate Group Reservations

Mohegan Sun

Feb 2025 - Jun 2025 (4 months)

Coordinated reservations and contracts for large group bookings, handling deposits, payments, cancellations, and contract modifications. Produced reports and invoices to support revenue management and financial documentation.

Contract Coordination Deposits Cancellations Invoicing Reporting Reservation Management Revenue Support

VIP Dual Rate Shift Manager

Mohegan Sun

Nov 2024 - Jun 2025 (7 months)

Led daily VIP shift responsibilities and coached team members to meet performance goals. Resolved escalated guest concerns and managed multiple projects while maintaining service and operational standards.

VIP Relations Team Leadership Shift Management Guest Recovery Escalation Handling Conflict Resolution Project Coordination Hospitality Operations

VIP Lead Reservation Agent

Mohegan Sun

Oct 2023 - Jun 2025 (1 year 8 months)

Served as a VIP liaison, managing reservations with discretion and efficiency while coordinating hotel accommodations, dining reservations, and amenities. Consistently delivered Forbes Five-Star service standards for VIP guests.

VIP Service Reservations Management Dining Coordination Amenities Planning Service standards Guest Recovery

Hotel Supervisor

Mohegan Sun

Jan 2021 - Oct 2023 (2 years 9 months)

Directed front desk operations and supervised daily hotel activities, supporting guest satisfaction initiatives. Trained and coached staff and served as Manager on Duty to resolve guest concerns.

Hotel Supervision Front Desk Operations Staff Training Guest Recovery Conflict Resolution Opera PMS

Front Desk Agent

Mohegan Sun

Feb 2018 - Jan 2021 (2 years 11 months)

Provided exceptional check-in and check-out experiences by managing room assignments, billing concerns, and guest requests. Supported guest recovery efforts to ensure a smooth, high-service stay.

Check Out Billing Support Guest Requests Guest Recovery Front Desk Operations POS systems