Jo Anne Lee Miry Rakotomiarivony

Participated in a comprehensive training program covering various roles in hospitality, focusing on guest service and operational management.

Managed the Rooms Division, focusing on succession planning, analyzing reports, supervising staff, and ensuring guest satisfaction through effective communication and task delegation.

Oversaw front office operations, including accounts, scheduling, and ensuring quality service by directing team members and adhering to regulations.

Managed front office operations, coordinated with sales for tour packages, and ensured quality service through effective team management and task assignment.

Provided executive support to the CEO, managing communications, summarizing meetings, and implementing directives while creating graphical resources for presentations.

Trained new recruits and oversaw daily tasks to ensure operational efficiency and adherence to company standards.

Handled client hotel reservations and airline tickets, coordinated with local businesses, and managed internal and external communications.

Completed training programs in Maritime Initiation, Basic Safety, Maritime Security, and Passenger Management, enhancing skills relevant to hospitality in maritime contexts.

Completed a T.E.F.L. program, gaining skills in teaching English as a foreign language, applicable in hospitality settings.

Completed a Master 2 program focusing on advanced topics in tourism and hospitality management, enhancing skills in guest service and operational efficiency.

Pursued a Master 1 program, gaining foundational knowledge in hospitality and tourism management.

Earned a Bachelor's degree with a focus on hospitality, preparing for a career in the tourism industry.

Completed high school education, laying the groundwork for further studies in hospitality and tourism.