Kathryn Stults-Vela

Facilitated launch of ISS and maintained scheduling and training for Problem Solve, ISS, and Damage Land; assisted daily Receive Dock operations by assigning tasks, tracking and adjusting labor to meet throughput targets.

Welcomed and assisted members while building relationships and maintaining the wellness area by clearing debris and restocking towels and sanitation supplies to ensure a safe, positive environment.

Managed incoming stock reception, ensured proper storage and location tagging, and supported production processing to streamline inventory flow and reduce handling errors.

Performed cleaning and maintenance across multiple facilities, ensuring sanitation standards and client satisfaction through consistent, reliable service.

Answered client calls including alarm responses and strategically dispatched patrol officers to emergencies, improving response efficiency and led projects to update systems for operational improvements.

Collaborated with revenue management to implement strategies and a detailed compression calendar to maximize hotel revenue; managed OTA relationships, rooming lists, blocks, daily pick-up analysis and monthly group forecasts.

Managed VIP and HHonors check-ins, arranged transportation and entertainment, served as Night Audit backup, and assisted in training front desk and night audit staff.

Delivered guest relations, handled check-ins/outs, managed hotel and steakhouse reservations, and cross-trained as gift shop cashier to support operations and guest satisfaction.

Managed guest check-ins/outs and VIP/group reservations, oversaw in-house gift shop inventory and ordering to ensure high service levels and retail availability.

Supervised front desk and night audit staff, assisted in sales and group organizing, managed gift shop inventory and hotel supply ordering to support daily operations.

Performed night audit duties including balancing and closing accounts, guest check-ins/outs, and preparing daily financial reports to ensure accurate day-end operations.

Opened a 139-room hotel and managed guest check-ins/outs, balanced accounting reports, and completed day-end close processes to maintain operational readiness.

Handled guest services, night audit duties, PBX operations, and supervised reservations while organizing group and VIP bookings to support guest satisfaction.

Supervised front desk and night audit activities, balanced and closed accounts, and trained across hotel departments to maintain consistent service and operational readiness.

Activities and societies: President of Student Body; 4-year member of Leadership Program; 4-year School Leadership Team (school-wide improvement).

Completed high school with leadership roles including Student Body President and multi-year participation in the leadership and school improvement teams.