Liza Bordoy
@lizabordoy
Hospitality lead with 10+ years optimizing guest experience and operations.
United StatesWhat I'm looking for
I am a hospitality professional with over ten years of experience leading front-of-house operations, reservations, and event support across hotels, conference centers and travel organizations. I consistently deliver efficient data entry, accurate reporting and strong guest advocacy to drive satisfaction and repeat business.
I have implemented and trained staff on property systems, supported technical integrations, and conducted virtual and in-person train-the-trainer sessions. I leverage technical proficiency with systems like Opera PMS, SynXis, Sabre and Salesforce to resolve complex issues quickly and maintain high user satisfaction.
My strengths include team mentoring, event coordination, yield-aware reservation management and vendor relations. I hold multiple safety and service certificates and I prioritize clear communication, timely project completion and building rapport with VIPs and stakeholders.
Experience
Work history, roles, and key accomplishments
Call Center Reservation Agent
Silver Slipper Hotel - Casino
Jan 2024 - Present (1 year 9 months)
Manage high-volume inbound reservations and VIP relations, run daily reports, process deposits and confirmations, and provide financial forecasts to senior leadership. Maintain emergency procedure readiness and support promotional sales and guest retention efforts.
CMProcessed guest registrations, managed daily arrivals and credit approvals, and applied yield management to reservations to minimize oversells. Collaborated cross-functionally to resolve guest issues and improve front-desk efficiency.
SynXis Property Hub Installer & Trainer
ENG Infotech Corp.
Jan 2021 - Dec 2022 (1 year 11 months)
Installed and onboarded SynXis Property Hub for Wyndham clients, delivered train-the-trainer sessions and eLearning content, and documented training materials to increase end-user adoption. Provided technical troubleshooting and escalated complex issues to maintain uptime.
Administration
Tzell Travel Group
Jan 2015 - Dec 2019 (4 years 11 months)
Managed front-desk operations, conference-room scheduling for 20+ rooms, vendor coordination, and multi-inbox/calendar administration to support travel advisors. Processed confirmations, invoices and GDS queues while supporting event setup and FAM research visits.
TWProvided front-desk guest services, managed check-ins/check-outs, handled reservations and guest inquiries, and supported daily operations to maintain service standards. Coordinated with departments to resolve guest issues and ensure smooth shifts.
TWHandled reservations, modifications and cancellations while communicating rates, packages and room availability to guests. Ensured accurate confirmations and coordinated with front desk to apply special requests.
Guest Service Agent
sohotel
Jan 2004 - Dec 2011 (7 years 11 months)
Performed front-desk duties including guest check-in/check-out, handled guest requests and coordinated with operations to maintain service quality. Supported daily reporting and assisted with reservations and concierge tasks.
Education
Degrees, certifications, and relevant coursework
Travel Leaders Group
Certificate of Achievement, Security and PCI
2015 - 2018
Completed Security and PCI training through Travel Leaders Group from 2015 to 2018.
Franklin D. Roosevelt High School
High School Diploma, General Studies
2000 - 2004
Attended Franklin D. Roosevelt High School in Brooklyn, NY from 2000 to 2004.
Wyndham Worldwide
Certificate of Achievement, Service Recognition
Received a Certificate of Achievement recognizing three years of service at Wyndham Worldwide.
NY Fire Safety Institute
Consolidated Fire Safety Director Certificate, Fire Safety
Completed Consolidated Fire Safety Director training through NY Fire Safety Institute.
CPR/AED Certification (Adult, Child, Infant)
CPR/AED Certificate of Achievement, Emergency Response
Obtained CPR/AED certification covering adult, child, and infant resuscitation.
LinkedIn Learning
Certificate of Completion, Excel
Completed Excel 2013 Essential Training through LinkedIn Learning.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Website
monday.comJob categories
Skills
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