Open to opportunities

Ginette User

@ginetteuser

Administrative and operations professional specializing in executive support, HR talent processes, and KPI-driven workflow optimization.

Colombia

Message

What I'm looking for

I’m looking for a fast-paced remote or hybrid role where I can support executives, strengthen HR and talent workflows, and drive outcomes with KPI tracking and dashboards—while maintaining stakeholder clarity, confidentiality, and efficient day-to-day operations.

I’m a versatile, results-driven Administrative and Operations Professional with 5+ years of experience delivering high-level executive assistance, team coordination, and HR support in fast-paced, remote, and hybrid environments. I combine talent sourcing and onboarding optimization with strong stakeholder communication and absolute confidentiality—especially when handling sensitive information.

In operations roles, I’ve managed high-volume workflows, served as the primary point of contact for 100+ international stakeholders, and produced weekly performance reports and statistical dashboards for executive leadership. I’ve also led continuous training and quality assurance, optimizing onboarding time and reducing operational errors by 10% through structured processes and KPI-driven improvements.

Experience

Work history, roles, and key accomplishments

Client Manager & Ops Coord

Irisium

Jan 2023 - Jan 2024 (1 year)

Orchestrated daily administrative and operational workflows for a high-volume remote talent agency and led talent acquisition activities from sourcing through onboarding. Served as the operational point of contact for 100+ international stakeholders and produced weekly performance reports and dashboards for executive review.

Executive Support Talent Sourcing Candidate Screening Onboarding coordination KPI Tracking Performance Dashboards Stakeholder Management Process Optimization Reporting

Bilingual Interpreter

SGF Global

Jan 2023 - Dec 2023 (11 months)

Provided simultaneous and consecutive interpretation for complex medical, legal, and corporate settings while enforcing strict confidentiality and data compliance. Maintained a 95% positive customer satisfaction rating through accuracy, clarity, and professionalism under time-sensitive pressure.

Simultaneous Interpretation consecutive interpretation Confidentiality Medical Interpretation Legal Interpretation Quality Control Customer Satisfaction

Bilingual Supervisor / Ops

Callzilla

Jan 2021 - Jan 2022 (1 year)

Monitored operational workflows and SLAs by tracking daily/monthly KPIs and translating metrics into actionable dashboards for management. Led recruitment and onboarding, delivered continuous training and quality audits, and implemented an interaction tracking system that improved data accuracy and reduced operational errors by 10%.

Operations Support SLA KPI Tracking Performance Dashboards Onboarding Training Delivery Quality Assurance Coaching Process Improvement

Bilingual Trainer & Admin

Teleperformance

Jan 2019 - Jan 2021 (2 years)

Coordinated corporate onboarding and end-to-end training campaigns for major international accounts and supported large-scale recruitment with HR and Operations. Designed training curricula and performance evaluations, monitored team KPIs with quality audits, and helped reduce time-to-productivity for new hires through structured training and data reporting.

Training Delivery Onboarding Performance Evaluation KPI Reporting Quality Audits Recruitment support