PRIYANKA tapadar

At Barclays, I resolve high-priority credit card, account-management, and complex banking queries while leading dispute resolution and customer-retention efforts.

I bring over eight years of customer care and personal banking experience across Barclays and Accenture, using CRM-led servicing to deliver accurate outcomes and strong customer satisfaction. I also uphold regulatory and internal banking compliance to mitigate operational risk in every interaction.

At Accenture, I supported an 88-member voice and chat service team through floor support, coaching, mentorship, and process-compliance guidance. I de-escalated complex complaints, improved first-contact resolution, and championed workflow improvements that strengthened operational output.

I began in customer service at Shine Solutions, managing client inquiries, digital marketing sales activities, and multi-channel support while contributing to customer acquisition and revenue generation.