YC

Open to opportunities

Yama Chandran

@yamachandran

Experienced customer service professional specialized in international voice processes and sales.

What I'm looking for

I seek a customer-facing role in a collaborative company where I can apply my international voice and sales experience, grow into leadership, and improve processes.

I am an experienced customer service and sales professional with a background in international voice processes, telesales for banking products, recovery calling, and supervisory roles in large nonprofit distribution operations. I have consistently managed customer interactions, inventory and dispatch responsibilities, and sales operations while developing strong communication, problem-solving and decision-making skills.

I have worked across banking, nonprofit food-distribution, retail sales, and contact-center environments, delivering measurable results in collections, customer satisfaction and operational coordination. I bring teamwork, emotional intelligence and a willingness to learn new systems and technologies to drive service quality and process improvements.

Experience

Work history, roles, and key accomplishments

SW

Customer Service Representative

Smyle Wurk

Feb 2023 - Apr 2025 (2 years 2 months)

Provided international voice-based customer support, resolving inquiries and maintaining service quality for global customers.

International Voice Support Customer Service Communication Multilingual Support

TL

Tele Sales Executive

Trance Home India Pvt Ltd

Feb 2022 - Dec 2022 (10 months)

Handled banking voice process for credit card and personal loan campaigns, achieving targeted outreach and lead qualification.

Telemarketing Lead Qualification CRM TARGET

SL

Assistant Sales Manager

Shree Vibgyor Color Lab

Mar 2021 - Oct 2021 (7 months)

Monitored inventory, managed product maintenance and coordinated sales and purchase of required items to support retail operations.

Inventory Management Sales Operations Procurement Customer Service Reporting

AF

Supervisor

Akshaya Patra Foundation

Jun 2020 - Jan 2021 (7 months)

Supervised packaging and dispatch of grocery items for the Mid-Day Meal Scheme, ensuring timely delivery to government schools and hospitals.

Logistics Coordination Inventory Management Packaging Team Supervision Quality Control

IB

Recovery Agent

Indian Bank

Nov 2019 - Mar 2020 (4 months)

Performed outbound calling for customer recovery and collections, improving contact resolution and overdue account follow-up during tenure.

Debt Collection Communication CRM Negotiation Documentation

Education

Degrees, certifications, and relevant coursework

DU

Durg University

Bachelor in Arts, Arts

Pursuing a Bachelor in Arts as of 2022.

CC

Chhattisgarh Swami Vivekanand Technical University (CSVTU)

Diploma in Civil Engineering, Civil Engineering

Grade: 69%

Diploma in Civil Engineering with a 69% score.

KK

Kendriya Vidyalaya SECL Kusmunda Korba

Secondary School Certificate (SSC), Secondary Education

Grade: 5.0 CGPA

Completed SSC with a 5.0 CGPA.

NN

National Institute of Open Schooling (NIOS)

Higher Secondary Certificate (HSC), Higher Secondary Education

Grade: 67.5%

Completed Higher Secondary Certificate (HSC) with 67.5%.

Tech stack

Software and tools used professionally

Gmail

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Yama Chandran - Customer Service Representative - Smyle Wurk | Himalayas