Open to opportunities

Ritik User

@whyy_ritik

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Customer Support Executive with over 2 years of experience in outbound calling, IVA, and debt management processes.

India

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What I'm looking for

I seek a role where I can advance into senior support or team leadership, work with compliant processes, mentor teammates, and continue developing expertise in debt management and customer satisfaction.

I am a dedicated Customer Support Executive with over two years of hands-on experience in IVA and debt resolution services, focused on delivering professional, empathic support in high-pressure environments.

I have managed complex customer accounts, processed payments, and negotiated payment arrangements while maintaining accurate case documentation and strict regulatory compliance.

I consistently meet call handling metrics and customer satisfaction benchmarks, have maintained zero compliance breaches across 27+ months of service, and have adapted to UK-process standards effectively.

I am reliable, punctual, and eager to progress into senior customer support or team leadership roles while continuing professional development.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Aspiris Lead Flow

May 2025 - Dec 2025 (7 months)

Provided UK-market debt management and financial advisory support, processed payments and account updates, negotiated payment arrangements, and maintained thorough audit-ready interaction records.

Debt Management Payment Processing Negotiation Case Documentation Call Center Operations Quality Assurance

Customer Support Executive

GDF International

Nov 2023 - Apr 2025 (1 year 5 months)

Handled inbound UK-process inquiries for IVA and debt management, resolving escalations and maintaining accurate case documentation while consistently meeting call metrics and customer satisfaction targets.

IVA Debt Management Call Center Operations Customer Relationship Management Complaint Handling Case Documentation Payment Processing Regulatory Compliance

Education

Degrees, certifications, and relevant coursework

Axis College, Kanpur

Bachelor of Computer Applications, Computer Applications

Currently pursuing a Bachelor of Computer Applications (BCA), studying core topics in computing and application development while gaining practical support skills.