Sarah Tulley

Carried out fundraising campaigns with clear targets and empathetic outreach, successfully meeting objectives. Engaged with donors and stakeholders to secure financial support for various initiatives.

Conducted in-depth market research and data collection, contributing to strategic insights. Utilized various methodologies to gather comprehensive data for analysis.

Managed support tickets via Zendesk for Funky Pigeon, ensuring timely and effective resolution of customer issues. Oversaw social media content planning and delivery for BMW, enhancing brand presence and engagement.

Conducted public opinion polls and detailed survey interviews, gathering valuable insights for various projects. Ensured data accuracy and integrity through meticulous survey administration.

Delivered training to new employees on the student loan campaign, ensuring comprehensive understanding and adherence to protocols. Developed and implemented training materials to facilitate effective learning.

Answered calls from UK and US clients, adjusting communication style for each interaction to ensure effective support. Provided comprehensive customer service, resolving inquiries and issues efficiently.

Managed specialist calls regarding COVID-19 testing and courier bookings, providing critical information and coordination. Handled sensitive inquiries with empathy and efficiency, ensuring smooth operations.

Assisted with car insurance queries, payment processing, and policy updates, ensuring accurate and timely service. Provided comprehensive support to customers regarding their insurance needs.

Responded to customer inquiries via social media and email, providing timely and helpful assistance. Monitored online content on the Petlandia page, ensuring brand guidelines and community standards were met.

Oversaw brand protection and content moderation across social platforms, ensuring compliance with company policies. Implemented strategies to safeguard brand reputation and maintain a positive online environment.

Provided customer support and product advice via phone and email, resolving technical and service-related issues. Assisted customers with product inquiries, troubleshooting, and general assistance.

Supported Photobox customers via email, phone, and live chat, addressing a wide range of inquiries. Provided comprehensive assistance with orders, product information, and technical issues.

Provided care for patients with complex mental health needs, ensuring their comfort and well-being. Supported CAMHS and adult wards, assisting with daily routines and patient activities.

Assisted with tills, stock replenishment, and customer queries, ensuring efficient store operations. Provided friendly and helpful service to customers, enhancing their shopping experience.

Handled collections, managed sales targets, and facilitated customer interactions, contributing to store performance. Provided efficient service for customer pickups and assisted with product inquiries.

Grade: English Language: C, English Literature: C, English Speaking: C, Mathematics: D

Achieved GCSEs in English Language, English Literature, and English Speaking, demonstrating foundational literacy and communication skills. Also completed GCSE Mathematics.

Earned a Chrysalis Diploma in Hypnotherapy & Introduction to Counselling Skills (Dip Hyp CS.), providing expertise in therapeutic techniques. Also obtained a Mental Health First Aid Certificate, enhancing skills in mental health support.