Sarah Smith

I helped Plumber Marketing USA grow from an early-stage startup into a seven-figure digital marketing agency, building scalable customer success operations and supporting expansion to a 20-person team.

I managed 50+ client accounts from onboarding and implementation through campaign optimization and long-term growth. As strategic advisor to the company’s largest enterprise client, I partnered with the CEO and COO to increase monthly marketing investment from $100K to $220K through sustained performance and trusted recommendations.

I redesigned onboarding to reduce launch delays by 20% and increase client retention by 16%, while leading and coaching a remote team of six Client Success Managers. I work closely with SEO, PPC, web development, design, and leadership teams to turn complex initiatives into strong customer outcomes.

Most recently, I’ve supported daily operations, family communications, enrollment, billing, scheduling, and website launch efforts for Super Scholar Academy. I bring transparency, empathy, and process improvement to every customer relationship and cross-functional project.