Sarah Nalyanya
@sarahnalyanya
Customer-focused support specialist with strong communication and leadership.
What I'm looking for
I am a diligent, customer-focused professional with experience in customer service, technical support, and working with diverse populations. I hold a BS in Criminal Justice (Dean's Honor List) and apply strong communication and problem-solving skills to support organizational goals.
My background includes roles in education support, juvenile justice skills training, outpatient transportation, and rental management where I consistently delivered compassionate service and maintained high standards of safety and professionalism. I excel at learning quickly and adapting lessons to meet varied needs.
At Enterprise Rent-A-Car I demonstrated leadership as a Management Trainee, mentoring teammates, driving sales results, and maintaining operational standards; I earned top sales recognition across multiple months. In youth services I applied trauma-informed care and collaborated with multidisciplinary teams to implement evidence-based goals.
I bring dependable time management, strong interpersonal skills, and a commitment to ethical, client-centered work. I am eager to contribute my organizational strengths, leadership, and service orientation to a team focused on positive outcomes.
Experience
Work history, roles, and key accomplishments
Teachers Aide
Aldar Academy
Aug 2025 - Present (5 months)
Provide individualized support and classroom assistance for students with behavioral and academic challenges, lead recreational activities to build teamwork, and manage daily student transport routes while maintaining safety and engagement.
Management Trainee
Enterprise Rent-A-Car
Jan 2023 - Aug 2024 (1 year 7 months)
Led customer service and sales initiatives in a fast-paced branch environment, mentored new team members, managed high call volumes, and consistently exceeded branch revenue and upsell targets over consecutive months.
Skills Trainer
River Oak Center for Children
Jan 2021 - Jun 2022 (1 year 5 months)
Delivered individual and group skills training for justice-involved youth on emotional regulation and decision-making, collaborated with multidisciplinary teams, and maintained compliant documentation within juvenile diversion programs.
Education
Degrees, certifications, and relevant coursework
California State University, Sacramento
Bachelor of Science, Criminal Justice
Grade: Dean's Honor List
Completed a Bachelor of Science in Criminal Justice and achieved Dean's Honor List recognition.
Sierra College
Associate of Arts, Administration of Justice
Completed an Associate of Arts with coursework in Administration of Justice.
Availability
Location
Authorized to work in
Salary expectations
Job categories
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