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Sarah Nalyanya

@sarahnalyanya

Customer-focused support specialist with strong communication and leadership.

United States
Message

What I'm looking for

I seek a role where I can use my customer service, leadership, and support skills in a collaborative, growth-oriented environment focused on clear outcomes and client well-being.

I am a diligent, customer-focused professional with experience in customer service, technical support, and working with diverse populations. I hold a BS in Criminal Justice (Dean's Honor List) and apply strong communication and problem-solving skills to support organizational goals.

My background includes roles in education support, juvenile justice skills training, outpatient transportation, and rental management where I consistently delivered compassionate service and maintained high standards of safety and professionalism. I excel at learning quickly and adapting lessons to meet varied needs.

At Enterprise Rent-A-Car I demonstrated leadership as a Management Trainee, mentoring teammates, driving sales results, and maintaining operational standards; I earned top sales recognition across multiple months. In youth services I applied trauma-informed care and collaborated with multidisciplinary teams to implement evidence-based goals.

I bring dependable time management, strong interpersonal skills, and a commitment to ethical, client-centered work. I am eager to contribute my organizational strengths, leadership, and service orientation to a team focused on positive outcomes.

Experience

Work history, roles, and key accomplishments

AA
Current

Teachers Aide

Aldar Academy

Aug 2025 - Present (5 months)

Provide individualized support and classroom assistance for students with behavioral and academic challenges, lead recreational activities to build teamwork, and manage daily student transport routes while maintaining safety and engagement.

Enterprise Rent-A-Car logoER

Management Trainee

Enterprise Rent-A-Car

Jan 2023 - Aug 2024 (1 year 7 months)

Led customer service and sales initiatives in a fast-paced branch environment, mentored new team members, managed high call volumes, and consistently exceeded branch revenue and upsell targets over consecutive months.

RC

Skills Trainer

River Oak Center for Children

Jan 2021 - Jun 2022 (1 year 5 months)

Delivered individual and group skills training for justice-involved youth on emotional regulation and decision-making, collaborated with multidisciplinary teams, and maintained compliant documentation within juvenile diversion programs.

Education

Degrees, certifications, and relevant coursework

California State University, Sacramento logoCS

California State University, Sacramento

Bachelor of Science, Criminal Justice

Grade: Dean's Honor List

Completed a Bachelor of Science in Criminal Justice and achieved Dean's Honor List recognition.

Sierra College logoSC

Sierra College

Associate of Arts, Administration of Justice

Completed an Associate of Arts with coursework in Administration of Justice.

Tech stack

Software and tools used professionally

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Sarah Nalyanya - Teachers Aide - Aldar Academy | Himalayas