Karen James

I am a highly accomplished and motivated customer-focused professional with a proven track record in rapport-building and effective communication. My experience spans various roles, including my current position as an Officer in the Mental Health Unit at Miami Dade Corrections & Rehabilitation, where I ensure the safety and security of detainees while managing high-pressure situations with quick decision-making.

Previously, I served as a Bus Operator for Miami Dade County, where I was responsible for the safety of passengers and the timely completion of routes. My background also includes experience as a Medical Assistant, where I honed my skills in crisis management and customer service while handling high-volume calls and processing claims. I am now seeking a customer service position at a top-notch company where I can leverage my skills and dedication to contribute positively to the team.