Open to opportunities

Sarah Kimani

@sarahkimani1

Message

I resolve billing, account, and order issues across global customer support channels.

Kenya

Message

What I'm looking for

I'm seeking a remote Customer Support Specialist role with a global company, where I can support customers across international time zones and use clear, empathetic communication to resolve issues.

At Optimus Solutions, I deliver remote support by phone, email, and live chat, resolving billing, account access, order, and product issues for customers across time zones.

Previously at DigitalWorks BPO, I handled inbound calls and email enquiries, processed and tracked orders accurately, and kept CRM records current. I've used customer feedback trends to support improvements to FAQs and internal support resources while helping meet response-time and first-contact-resolution targets.

I'm fluent in English and Swahili, calm under pressure, and comfortable working independently across US, EU, and APAC hours.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Optimus Solutions

Mar 2024 - Present (2 years 7 months)

Delivers remote customer support via phone, email, and live chat, resolving billing, account, and product issues while maintaining accurate CRM records. Works independently in a fully remote environment, managing high volumes and collaborating across digital platforms.