Open to opportunities

Lavender Ogutu

@lavenderogutu

Message

I resolve high-volume customer issues across phone, email, chat, and CRM support platforms.

Kenya

Message

What I'm looking for

I'm looking for a remote customer support role where I can resolve customer issues across phone, email, and chat, use CRM and ticketing tools, maintain high service standards, and contribute to a collaborative team.

I've supported customers at Influx and CCI Kenya across live chat, phone, and email, resolving account access, billing, order, refund, and troubleshooting concerns while meeting SLA, quality, and CSAT targets.

I document every interaction thoroughly in CRM and ticketing systems, provide proactive updates, and escalate complex cases with clear notes so customers do not have to repeat themselves. I've handled high-volume inbound support while maintaining accurate case histories, professional communication, and strong issue ownership.

Earlier at Bolt Food, I guided merchants through onboarding and account activation, verified documentation, and coordinated timelines. I'm comfortable working remotely in US business hours and using Salesforce Service Cloud, Zendesk, Five9, Demandware, ServiceTitan, and related support tools.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Influx

May 2026 - Present (3 months)

Delivered first-line customer support through live chat and phone, managing high-volume inquiries while meeting SLA and CSAT targets. Resolved issues related to account access, billing, product information, and troubleshooting, with thorough documentation and escalation.