Edies Mwangi

I am a results-driven customer support specialist with over two years' experience delivering high-quality service across live chat, email, social media and phone. I consistently resolve customer concerns and help improve team performance through clear communication and attention to detail.

At Aventus I manage daily emails and chats, handle refunds and returns, guide customers through purchases, and adapt quickly across campaigns while meeting KPIs. I have been recognized for top QA performance, excellent attendance, and contributing to measurable increases in team scores.

I am tech-savvy with hands-on experience using Zendesk, Slack, Sticky.io, Santa CRM, Konnective CRM, Shopify and Guru, and I thrive in remote, global SaaS environments where collaboration, continuous learning and customer-focused problem solving are valued.