Looking for a job

Beverlyne Ndeda

@beverlynendeda

Message

I resolve customer account, billing, and platform issues while consistently exceeding call center KPIs.

Kenya

Message

What I'm looking for

I'm looking for a customer support role where I can resolve client issues, manage account and billing inquiries, use CRM tools, and contribute to strong customer satisfaction.

At Call Center International, I provide phone-based support to a national client base, resolving product, platform, billing, and account issues according to established SOPs.

I use Salesforce and Microsoft Suite to maintain accurate records, investigate discrepancies, process payments, support retention efforts, and deliver high-quality service across multiple customer channels.

Experience

Work history, roles, and key accomplishments

Current

Support Specialist

Current

Call Center International

Mar 2025 - Present (1 year 6 months)

Provide high-level phone-based support to a national client base, resolving product and platform issues according to established SOPs. Utilize Salesforce and Microsoft Suite to log, review, and follow up on customer requests, ensuring accuracy in customer records.

Salesforce Microsoft Suite Customer Support Problem Solving Billing Retention Strategy KPI Management Collaboration