Bonface Khaoya

I’m a Customer Service Agent with over three (3) years of remote experience providing multi-channel support via live chat, email, phone, and SMS. I focus on turning customer questions and complaints into fast, accurate resolutions while maintaining professionalism in every interaction.

In my most recent role as a Customer Service Support Agent (Remote) at TalentPop, I managed 100+ daily customer inquiries and resolved order issues, refunds, and service requests with care and precision. I processed orders, refunds, and account updates using Shopify and Amazon, and I documented customer interactions and transactions using Zendesk and Gorgias. When cases were complex, I escalated appropriately and followed up to ensure full resolution, maintaining a consistent 95% customer satisfaction rating.

I work well with remote teams and bring strong customer follow-ups, clear written and verbal communication, and high attention to detail. I review customer feedback to identify recurring issues and suggest service improvements, and I stay adaptable to policy and process changes.