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vokeh dripVD
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vokeh drip

@vokehdrip

Customer-focused support specialist excelling in high-volume BPO environments and escalation resolution.

Kenya
Message

What I'm looking for

I seek a customer-facing role in a 24/7 BPO or support team where I can handle multi-channel inquiries, resolve escalations, and improve CSAT.

I am a dedicated customer support specialist with over a year of hands-on experience in call center operations, technical support, and client satisfaction management. I excel at high-volume inbound and outbound call handling, email and live chat, and working within 24/7 rotational shifts.

My strengths include de-escalating issues, delivering personalized solutions, and maintaining high CSAT through empathy, active listening, and clear communication. I consistently meet KPIs and weekly contact handling quotas across multiple channels.

I have practical experience documenting customer interactions in CRM systems, coordinating with technical, sales, and operations teams, and using feedback to drive service improvements. I bring a professional tone, strong English proficiency, and fast, accurate multitasking under pressure.

I am adaptable, available for immediate start on rotating shifts, and motivated to contribute to teams that value customer retention, continuous improvement, and measurable service outcomes.

Experience

Work history, roles, and key accomplishments

DF

Customer Service Agent

Dhati Feeds

Served as first point of contact for farmers, dealers, and suppliers across phone, email, WhatsApp and in-person; processed orders, advised on feed usage, and coordinated with logistics to ensure timely delivery and issue resolution.

Education

Degrees, certifications, and relevant coursework

MU

Multimedia University

Bachelor's Degree, Film Production and Animation

Completed a Bachelor's degree in Film Production and Animation focusing on practical and theoretical aspects of film production and animation techniques.

Tech stack

Software and tools used professionally

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vokeh drip - Customer Service Agent - Dhati Feeds | Himalayas