Open to opportunities

Sarah Goodman

@sarahgoodman1

Message

Customer service shift lead with 5+ years resolving issues, scheduling, and building lasting client relationships.

United States

Message

What I'm looking for

I’m looking for a customer-focused team where I can use my communication, problem-solving, and organization skills to resolve concerns quickly, support schedules accurately, and build strong, long-term client relationships.

I’m a customer service professional with 5+ years of experience delivering exceptional support, resolving concerns, and building lasting client relationships. As a Shift Lead, I serve as a dependable point of contact, working independently in fast-paced environments while maintaining professionalism, accuracy, and attention to detail.

I communicate daily with customers through phone, email, and mobile applications—providing updates, answering questions, educating new clients, and documenting accurate records. I also coordinate and manage multiple appointments, handle scheduling deadlines, and resolve conflicts with empathy to drive high customer satisfaction and repeat business.

Experience

Work history, roles, and key accomplishments

Current

Shift Lead - Customer Support

Current

Your Fairy Dog Mother & Co

Jan 2021 - Present (5 years 5 months)

Delivered exceptional customer service by building long-term relationships with 50+ clients through dependable, professional pet care. Managed daily customer communication via phone, email, and mobile apps, coordinated multiple appointments, and resolved concerns with professionalism and empathy.

Customer Service Customer Relationship Management Appointment Scheduling Conflict Resolution Time Management Independent work

Shift Lead - Customer Support

Bay View Bark

Jan 2019 - Jan 2021 (2 years)

Served as primary point of contact for customers during check-in and check-out, providing friendly, efficient service. Educated new clients on services, supported onboarding, maintained accurate records, and managed scheduling/front desk operations to keep daily workflows running smoothly.

Customer Service Customer Education Onboarding & Support Front Desk Operations Appointment Scheduling Record keeping Problem Solving Time Management Team Collaboration

Education

Degrees, certifications, and relevant coursework

Milwaukee Area Technical College

Associate of Applied Science, Marketing

Completed an Associate of Applied Science in Marketing at Milwaukee Area Technical College in 2022 through a fully online program, demonstrating strong self-motivation and time management.