Hamsa Durant
@hamsadurant
Personable professional with 5+ years in customer service and sales.
United StatesWhat I'm looking for
I am a personable and driven professional with over five years of experience in customer service, sales, and administrative support. My journey has been marked by a commitment to excellence, as I have consistently exceeded sales goals and built strong relationships with clients. I pride myself on my top-tier communication skills and my ability to adapt to both team-based and remote work environments.
In my current role as a Dog Walker & Sitter at Doggy Days Are The Best Days, I provide personalized care for dogs, focusing on anxious, high-energy, and senior pets. My responsibilities include maintaining communication with clients to build trust and ensure a strong repeat customer base. I also manage scheduling, invoicing, and client services independently, showcasing my organizational skills and attention to detail.
Previously, I worked as a Cannabis Consultant at 99 High Tide, where I delivered product consultations and boosted member conversion rates through effective relationship building. My experience as a Private Client Manager further honed my skills in calendar coordination and time management, ensuring that I meet the needs of my clients efficiently. I am eager to bring my strong interpersonal skills and adaptability to a dynamic hybrid or remote position.
Experience
Work history, roles, and key accomplishments
Dog Walker & Sitter
Doggy Days Are The Best Days
Jan 2023 - Present (2 years 6 months)
Provided personalized care for dogs, specializing in anxious, high-energy, and senior pets. Maintained communication with clients, building trust and a strong repeat customer base. Independently managed scheduling, invoicing, and client services.
Dog Walker & Sitter
Doggy Days Are The Best Days
Jan 2023 - Present (2 years 6 months)
Provided personalized care for dogs, specializing in anxious, high-energy, and senior pets. Maintained communication with clients, building trust and a strong repeat customer base. Independently managed scheduling, invoicing, and client services.
Cannabis Consultant
99 High Tide
Jan 2020 - Dec 2022 (2 years 11 months)
Delivered product consultations based on customer needs in a boutique environment. Boosted member conversion rates through education and relationship building. Created email campaigns to increase customer engagement and return traffic.
Personal Manager
Private Client
Jan 2017 - Dec 2020 (3 years 11 months)
Maintained schedules and coordinated calendars, ensuring effective time management. Communicated with clients to schedule and confirm meetings, and followed up on outstanding tasks. Took detailed notes during meetings, organized daily priorities, and handled personal errands with discretion.
Cannabis Consultant
99 High Tide
Jan 2020 - Dec 2022 (2 years 11 months)
Delivered product consultations based on customer needs in a boutique environment. Boosted member conversion rates through education and relationship building. Created email campaigns to increase customer engagement and return traffic.
Personal Manager
Private Client
Jan 2017 - Dec 2020 (3 years 11 months)
Maintained schedules and coordinated calendars, ensuring effective time management. Communicated with clients to schedule and confirm meetings, and followed up on outstanding tasks. Took detailed notes during meetings, organized daily priorities, and handled personal errands with discretion.
Payroll Coordinator
Exact Staff
Jan 2016 - Dec 2017 (1 year 11 months)
Collected and calculated employee timecards submitted by client site managers. Processed payroll through internal banking system, ensuring accurate and timely payouts. Invoiced clients who utilized agency services for staffing and recruitment.
Payroll Coordinator
Exact Staff
Jan 2016 - Dec 2017 (1 year 11 months)
Collected and calculated employee timecards submitted by client site managers. Processed payroll through internal banking system, ensuring accurate and timely payouts. Invoiced clients who utilized agency services for staffing and recruitment.
Education
Degrees, certifications, and relevant coursework
NIELS BROCK BUSINESS SCHOOL
Diploma, Business Administration
2006 - 2009
Grade: 3.8 / 4.0
Completed coursework in business administration fundamentals, including management, finance, and marketing. Gained foundational knowledge applicable to various business operations.
NIELS BROCK BUSINESS SCHOOL
Business Admin
2006 - 2009
Grade: 3.8 / 4.0
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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