Alyssa Grossman

I am a dedicated customer service professional with extensive experience in administration and team support. My background in communication has equipped me with excellent problem-solving abilities and a strong adaptability to new tools and environments. I am committed to delivering positive customer experiences and am eager to leverage my interpersonal skills in a new industry where growth and learning are valued.

In my current role as a Customer Service Representative at Fait Distribution, I resolve over 450 customer inquiries weekly through various channels, including phone, email, and live chat. I handle complex account and order issues while maintaining HIPAA compliance and consistently exceeding service KPIs. My focus on streamlining workflows has enhanced process efficiency, allowing me to contribute significantly to my team's success.

Previously, I served as a Team Lead at Napoli Restaurant & Pizzeria, where I supervised operations and trained staff on service protocols. My ability to provide personalized service has created loyal repeat customers, and I have honed my skills in conflict resolution and active listening. I am passionate about ensuring customer satisfaction and professionalism in every interaction.