Open to opportunities

Bronte Barnes

@brontebarnes

Message

9+ year client support and operations professional—organized problem-solver for remote customer coordination roles.

United States

Message

What I'm looking for

I’m looking for remote roles in customer support, administrative work, or client coordination—where I can stay organized, communicate clearly, and handle shifting priorities with calm, on-the-spot problem solving.

I’m a reliable, detail-oriented client support and operations professional with 9+ years of experience working directly with clients, managing schedules, and keeping daily operations running smoothly. I’m comfortable in fast-paced environments where priorities shift quickly, and I’m known for staying organized, solving problems on the spot, and communicating clearly.

Right now, I run my own pet care business as the Maryland Owner & Operations & Client Coordinator, handling scheduling, client communication, payments, and day-to-day operations while building strong relationships that drive repeat bookings and referrals. Previously, as the Client Experience Coordinator / Front Desk Lead at Wagging Lounge Dog Resort, I served as the main point of contact for check-ins, bookings, and daily updates—resolving concerns with professionalism and helping train new staff on systems and customer service expectations.

Experience

Work history, roles, and key accomplishments

Current

Owner, Operations & Client Coordinator

Current

Hush Pupz

Jan 2023 - Present (3 years 5 months)

Owned and operated a pet care business, managing scheduling, client communication, payments, and day-to-day operations. Built client relationships and handled last-minute changes while maintaining consistent service quality.

Client Communication Scheduling Operations Management Data Entry Payments Processing Customer Service Problem Solving Administrative Support

Client Experience Coordinator / Front Desk Lead

Wagging Lounge Dog Resort

Jan 2019 - Jan 2026 (7 years)

Served as the primary client point of contact, managing check-ins, bookings, and daily updates for a busy front desk. Resolved client concerns through clear communication and supported team operations, including training new staff on systems and customer service expectations.

Customer Support Front Desk Operations Client Communication Client Booking Systems Team Collaboration Time Management

Pet Care Associate

PetSmart

Jan 2017 - Jan 2020 (3 years)

Provided daily pet care, including feeding, cleaning, and monitoring animal health and wellbeing. Educated customers on proper pet care and product selection while maintaining safe, clean, and organized environments.

Pet Care Customer Education Customer Service Safety Compliance Organization Problem Solving

Customer Service Associate

Barnes & Noble

Jan 2015 - Jan 2019 (4 years)

Assisted customers with purchases and provided personalized recommendations in a fast-paced retail environment. Maintained store organization and supported high-quality customer service and merchandising standards.

Customer Service Client Communication Retail Support Product Recommendations Time Management Multitasking Problem Solving Administrative Support