Open to opportunities

Sara Abernathy

@saraabernathy

Operations and e-commerce analyst driving efficiency, scalable systems, and data-informed customer experience improvements.

United States

Message

What I'm looking for

I am looking for a remote, full-time operations or analyst role in SaaS or e-commerce where I can lead teams, optimize processes, and drive strategic growth.

I am an adaptable operations professional and e-commerce analyst with over 20 years of experience across finance, medical, SaaS, and coaching industries. I specialize in streamlining backend processes and building scalable remote support teams.

I have led full e-commerce and digital marketing audits and engineered customized Zendesk platforms to enhance customer support efficiency and reduce response times. I’ve supervised large remote customer service teams and contributed to SOP refinement and growth strategy development.

My strengths include Zendesk platform management, e-commerce optimization (Shopify familiarity), inventory management, and data analysis to improve customer satisfaction and operational KPIs. I bring proven leadership in hiring, training, and managing distributed teams.

I’m seeking a remote, full-time operator or analyst role in the SaaS or e-commerce sector where I can provide proactive leadership, drive strategic growth, and continue optimizing customer experience and operational workflows.

Experience

Work history, roles, and key accomplishments

E-Commerce & Operations Analyst

Transparent Business

Jan 2014 - Dec 2024 (10 years 11 months)

Built and managed remote support teams and provided executive-level virtual assistance, conducting investor relations research and managing communications with brand ambassadors and vendors to streamline operations.

Zendesk Shopify Remote Team Management Customer Support SOP Development Data Analysis Executive Assistance Communication

Executive Virtual Assistant

Independent Contractor

May 2012 - Dec 2022 (10 years 7 months)

Provided direct support to CEOs including administrative tasks for investor relations and managed customized Zendesk implementations to enhance customer support efficiency.

Executive Assistance Zendesk Investor Relations Research Communication Project Management Organization

Customer Service Supervisor

UncommonGoods

Nov 2011 - Mar 2020 (8 years 4 months)

Supervised a team of 50 remote customer service representatives, led hiring, training, and contributed to SOP refinement and growth strategy, improving efficiency and productivity.