@santoshmali
Senior Application Support Engineer at Qvantel, supporting GCP and Kubernetes telecom billing systems.
IndiaAt Qvantel (formerly Optiva Inc.), I support live telecom production systems across APAC, EMEA, and the US. I administer GCP and GKE environments, troubleshoot billing applications, and help resolve high-priority incidents through root cause analysis.
At Logix InfoSecurity Pvt. Ltd., I supported enterprise cloud email and security solutions for business clients. My work included administering Zimbra, Cisco IronPort, and related platforms, along with configuring mail routing and monitoring.
Work history, roles, and key accomplishments
Qvantel
Jan 2023 - Present (3 years 10 months)
Administer L1/L2 production support and system configuration for global telecom operators, ensuring SLA compliance. Manage core telecom applications and billing entities, perform JVM tuning, and lead incident resolution with RCA.
Logix InfoSecurity Pvt. Ltd.
Apr 2017 - Present (9 years 7 months)
Delivered Tier-2/3 technical support for enterprise cloud email solutions, configuring Zimbra, Cisco IronPort, and Barracuda for 2,100+ clients. Managed key projects for FIS Global, Bandhan Bank, and Jana Small Finance Bank.
Degrees, certifications, and relevant coursework
Master of Computer Applications, Computer Applications
Master of Computer Applications (MCA) from Bangalore Institute of Technology / IGNOU, completed in 2022.
Bachelor of Computer Applications, Computer Applications
Grade: 75%
Bachelor of Computer Applications (BCA) from M.K. Institute of Computer Studies (VNSGU Gujarat), completed in 2016 with 75%.
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