Piyush Jain
@piyushjain1
Experienced Application Support Engineer specializing in Unix, SQL and production support for telecom billing/CRM systems.
IndiaWhat I'm looking for
I am an Application Support Engineer with nine years of experience delivering production support for complex telecom billing, CRM and middleware systems. I have provided L2 support, handled incident triage, performed RCAs and coordinated across development, QA and operations to meet SLAs.
My technical strengths include Unix/AIX, shell scripting, SQL and monitoring tools such as ICINGA, HP-OVO and Control-M; I have worked with Oracle, WebLogic, SOA and Splunk to diagnose and resolve platform and data-processing issues.
I have led shift operations, maintained handover protocols, written and modified automation scripts, and supported deployments/patching and CRQ activities. I’ve supported large accounts across Vodafone (Greece, Spain) and DU Telecom, clearing order backlogs and closing Jira/BMC Remedy tickets within SLA.
I am collaborative, process-oriented and focused on stability, performance and timely resolution; I enjoy training new joiners and documenting best practices to reduce repeat incidents and improve operational reliability.
Experience
Work history, roles, and key accomplishments
Application Support Engineer
Netcracker Technology Pvt. Ltd.
Jan 2025 - Jun 2025 (5 months)
Provided L2 application support for DU Telecom handling dunning/bar unbar queues, cleared order backlogs, closed JIRA tickets within SLA, and supported QA/dev during change windows to maintain operations.
Application Support Engineer
Vodafone Shared Services India Pvt. Ltd.
May 2020 - Jan 2025 (4 years 8 months)
Supported Vodafone Greece & Spain operations across CRM, billing, order management and middleware; performed deployments, patching, Splunk installation and dashboarding, incident triage and RCA to meet SLAs.
Software Engineer
Magna Infotech
Jan 2019 - Apr 2020 (1 year 3 months)
Provided production support for Vodafone International project handling incidents, shell scripting for monitoring, payment gateway transaction monitoring and RCA to ensure application stability.
ILWorked on IDEA Cellular project providing production support, created monitoring scripts, handled incidents via BMC Remedy, led shift handovers and coordinated cross-team troubleshooting to reduce process failures.
Education
Degrees, certifications, and relevant coursework
SUSant Gadge Baba Amravati University
Master of Computer Applications, Computer Applications
Grade: First Class
Completed Master of Computer Applications with first class from Sant Gadge Baba Amravati University in 2013.
DUDr. Babasaheb Ambedkar Marathwada University
Bachelor of Computer Applications, Computer Applications
Grade: Second Class
Completed Bachelor of Computer Applications with second class from Dr. Babasaheb Ambedkar Marathwada University in 2010.
Vivekanand College, Aurangabad
Higher Secondary Certificate, Higher Secondary Education
Grade: 66.17%
Completed Higher Secondary Certificate (H.S.C) with 66.17% from Vivekanand College, Aurangabad in 2007.
Bharat Vidhyalaya, Buldana
Secondary School Certificate, Secondary Education
Grade: 53.93%
Completed Secondary School Certificate (S.S.C) with 53.93% from Bharat Vidhyalaya, Buldana in 2005.
Availability
Location
IndiaAuthorized to work in
Job categories
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