At Syniverse TechnologiesPvt. Ltd., I supported the Syniverse Data Clearing House, which operators use to exchange billing information for GSM roaming calls. I handled service requests, tariff validation, root-cause analysis for complex tariffs, and escalations to Development (L3).
I also helped the L3 team with daily process automation using SQL and PL/SQL, and kept customers updated on service request progress.
On Paytm's flight-booking service, I worked as part of the support team to resolve issues by reviewing order logs, addressing customer escalations, and assisting with bug fixes and system performance improvements.
At Livevox, I supported the campaign management platform by responding to support tickets, monitoring NOC alerts, and reporting business logic or coding issues to the development team. Across my support roles, I've worked with Oracle, SQL, Linux, UNIX, shell scripting, and monitoring and job scheduling.
