Open to opportunities

Santiago Vega de la Llosa

@santiagovegadelallos

Message

Results-oriented Sales Support Specialist with 6+ years of experience.

United Kingdom

Message

What I'm looking for

I am seeking a challenging role in a dynamic environment that fosters growth and allows me to contribute to a high-performing sales organization.

As a highly motivated Sales Support Specialist with over 6 years of experience, I have consistently driven revenue growth and supported B2B sales teams to exceed customer expectations. My expertise lies in leveraging technology and communication skills to enhance sales efficiency, streamline processes, and build strong client relationships. I have a proven track record of success, including increasing customer renewal rates and generating qualified leads.

In my current role as a Renewal Coordinator at Precis, I developed a standardized renewal process that reduced processing time by 15% and decreased administrative costs by 10%. My proactive approach has led to identifying upselling opportunities that significantly contribute to revenue growth. I am passionate about utilizing my skills in CRM and data analysis to support high-performing sales organizations and achieve key performance indicators.

Experience

Work history, roles, and key accomplishments

Current

Renewal Coordinator

Current

Precisely

May 2023 - Present (2 years 4 months)

Increased customer renewal rate by 8% through proactive account management and strategic renewal proposals. Developed a standardized renewal process, reducing processing time by 15% and administrative costs by 10%. Identified churn risks and collaborated with sales teams to uncover upselling opportunities.

Account Management Customer Relationship Management Salesforce Data Analysis Proposal Writing Communication Teamwork Upselling Process Improvement Strategic Planning

Sales Development Representative

Generation Impact Global

Jan 2023 - Jan 2024 (1 year)

Exceeded monthly lead generation targets by 15% and executed targeted campaigns using LinkedIn Sales Navigator. Conducted needs assessments and maintained accurate CRM records.

Lead Generation CRM LinkedIn Sales Navigator Communication Sales Forecasting Needs Analysis Pipeline Management Team Collaboration Data Entry Customer Engagement

Business Support Expert

SAP

Sep 2018 - Dec 2022 (4 years 3 months)

Contributed to a 40% increase in annual earnings by providing timely support to the sales team. Resolved internal queries, processed cloud orders with high accuracy, and delivered training sessions to enhance team skills.

Sales Support Order Processing Training Problem Solving Communication Data Management Customer Service

Debt Collector Specialist

Arturo Yacopini e Hijos - Mercedes Benz

Jan 2018 - Sep 2018 (8 months)

Successfully collected over $100 million in outstanding debt and cleared old debts within 6 months. Managed accounts to identify debts and executed recovery strategies.

Debt Collection Account Management Negotiation Financial Analysis Communication Strategy Development Problem Solving Customer Engagement Time Management Conflict Resolution

Customer Service Representative

Registro del Automotor Maipu N °3

Dec 2016 - Jan 2018 (1 year 1 month)

Managed transactions and registrations for car purchases, improving processes for customer satisfaction. Led a digitalization project for over 10,000 files.