Open to opportunities

Falit Sharma

@falitsharma

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Customer-focused professional with 9 years in sales support and administration.

United Kingdom

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What I'm looking for

I am looking for a role that allows me to utilize my sales support skills while fostering strong customer relationships and contributing to team success.

I am a highly motivated professional with over 9 years of experience in sales support, order processing, and administration across diverse industries. My expertise lies in managing high volumes of sales orders while delivering outstanding customer service. I thrive in fast-paced environments, ensuring seamless collaboration between sales, operations, and logistics teams.

Throughout my career, I have developed proficiency in CRM systems, SAP, and Microsoft Office, which has enabled me to build strong client relationships and effectively resolve issues. My attention to detail and problem-solving skills have consistently contributed to maintaining high customer satisfaction levels. I am passionate about leveraging my skills to drive operational efficiency and enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Internal Sales Coordinator

Current

SIG plc

Oct 2023 - Present (1 year 7 months)

Manage end-to-end sales order processing using SAP, ensuring accurate and timely fulfillment. Collaborate with production, logistics, and finance departments to maintain seamless operations while delivering high-quality customer service.

Sales Administration Order Processing SAP Customer Service Team Collaboration Problem Solving Communication

Administrative Assistant

Lawson Engineers Ltd

Nov 2023 - Dec 2023 (1 month)

Supported customer service functions by managing inventory, order documentation, and client correspondence. Organised warehouse records and assisted in stock control operations.

Administrative Support Inventory Management Customer Service

Technical Operator

Pladis UK&I (McVitie’s)

Oct 2023 - Oct 2023 (0 months)

Conducted quality assurance checks ensuring compliance with HACCP standards. Collaborated with operations teams to maintain production targets and resolve quality issues efficiently.

Quality Assurance Team Collaboration Problem Solving Production Management

Technical Support Specialist

The Prima Group Carlisle Ltd

Jul 2023 - Sep 2023 (2 months)

Provided remote technical support for Microsoft 365 and managed database administration. Responded to customer service inquiries, offering solutions with a professional and customer-centric approach.

Technical Support Database Administration Customer Service Data Analysis Problem Solving

Senior Administrative Assistant

Government of Rajasthan

Aug 2014 - Jul 2018 (3 years 11 months)

Managed procurement operations including vendor negotiations, purchase orders, and inventory management. Processed orders via SAP and maintained meticulous records to ensure audit compliance.

Procurement Manager SAP Inventory Management IT Support

Education

Degrees, certifications, and relevant coursework

Jagannath University

Bachelor of Computer Applications, Computer Applications

2011 - 2014

Completed a Bachelor of Computer Applications, focusing on software development, database management, and computer programming. Gained practical experience through projects and internships, enhancing technical skills and problem-solving abilities.