Open to opportunities

Maria Alvarez Perez

@mariaalvarezperez

Message

Customer-focused professional transitioning into SaaS, customer success, and sales.

Spain

Message

What I'm looking for

I seek roles in SaaS or customer-facing teams where I can apply upselling, CRM expertise, and multilingual communication to improve retention and revenue while growing in product and account management.

I am a customer-focused professional with over seven years of experience managing international clients, resolving issues, and driving upsell revenue in premium hospitality environments.

I have consistently delivered results through proactive mediation, tailored upselling techniques, and clear digital and in-person communication across multicultural teams and high-demand settings.

I am transitioning into the tech industry (SaaS, Customer Success, Sales, Call Center & Remote Support) to apply my client-care expertise, CRM experience, and multilingual communication skills to scale customer retention and revenue growth.

Experience

Work history, roles, and key accomplishments

Receptionist

Finca Cortesin Hotel

Oct 2022 - Feb 2025 (2 years 4 months)

Managed international clients during check-in/out and reservations, resolved customer issues through negotiation and proactive mediation, and promoted additional services through upselling while producing daily financial and operational reports.

Guest Relations Reserving Upselling Conflict Resolution Cash Handling POS Reporting

Hostess

Marbella Club Hotel

Jun 2020 - Sep 2022 (2 years 3 months)

Organized restaurant reservations and coordinated events for VIP clients, resolved client complaints with empathy and efficiency, and supported upselling initiatives to drive revenue.

Restaurant Reservations Event Coordination VIP Service Upselling CRM Multilingual Communication

Guest Relations

Fuerte Marbella Hotel

Jan 2020 - Mar 2020 (2 months)

Supported premium customers in-person and online, managed online reviews and digital inquiries, organized corporate and private events, and drove revenue through tailored upselling.

Customer Support event support Upselling Digital Communication CRM

Hostess

The Langham London

Oct 2016 - Nov 2019 (3 years 1 month)

Coordinated high-volume reservations and corporate requests, handled payments and cash management, and resolved complaints in English and Spanish while delivering multicultural guest service.

Reserving Cash Handling Guest Service Multilingual Communication POS