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Maria Alvarez Perez

@mariaalvarezperez

Customer-focused professional transitioning into SaaS, customer success, and sales.

Spain
Message

What I'm looking for

I seek roles in SaaS or customer-facing teams where I can apply upselling, CRM expertise, and multilingual communication to improve retention and revenue while growing in product and account management.

I am a customer-focused professional with over seven years of experience managing international clients, resolving issues, and driving upsell revenue in premium hospitality environments.

I have consistently delivered results through proactive mediation, tailored upselling techniques, and clear digital and in-person communication across multicultural teams and high-demand settings.

I am transitioning into the tech industry (SaaS, Customer Success, Sales, Call Center & Remote Support) to apply my client-care expertise, CRM experience, and multilingual communication skills to scale customer retention and revenue growth.

Experience

Work history, roles, and key accomplishments

FH

Receptionist

Finca Cortesin Hotel

Oct 2022 - Feb 2025 (2 years 4 months)

Managed international clients during check-in/out and reservations, resolved customer issues through negotiation and proactive mediation, and promoted additional services through upselling while producing daily financial and operational reports.

FH

Guest Relations

Fuerte Marbella Hotel

Jan 2020 - Mar 2020 (2 months)

Supported premium customers in-person and online, managed online reviews and digital inquiries, organized corporate and private events, and drove revenue through tailored upselling.

Education

Degrees, certifications, and relevant coursework

National University of Distance Education (UNED) logoNU

National University of Distance Education (UNED)

Bachelor's Degree in Tourism, Tourism

2009 - 2014

Completed a Bachelor's Degree in Tourism at UNED, covering tourism management and related subjects from 2009 to 2014.

Tech stack

Software and tools used professionally

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Maria Alvarez Perez - Receptionist - Finca Cortesin Hotel | Himalayas