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Santiago Aponte Ortiz

@santiago-a

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Business operations and growth strategist serving as the CEO’s right hand to scale revenue, systems, and teams.

Colombia

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What I'm looking for

I’m looking for a role where I can operate close to leadership and translate strategy into measurable outcomes—scaling operations, improving systems/SOPs, and driving revenue growth with cross-functional execution in a high-growth environment.

I’m a business operations and strategy professional operating as the CEO’s right hand across three business units in the U.S. market. I focus on driving cross-functional execution, scaling operations, and delivering revenue growth across services businesses in high-growth environments.

In my current role as Business Development & Growth Manager, I support strategic decision-making across pricing, operations, growth, and expansion initiatives. I led an operational turnaround for Sunny Bliss Plumbing & Air, contributing to $1M+ revenue within 8 months, while also driving portfolio expansion for JMK Property Management to grow a 150+ property portfolio and increase recurring revenue streams.

I’ve also built and scaled cross-functional teams, leading end-to-end recruitment and onboarding of 20+ employees across business units. I implement operational systems and SOPs to improve execution consistency, dispatch efficiency, and service delivery, aligning leadership on growth initiatives across marketing, sales, and operations.

Before that, I combined executive-level coordination with strategy work: as an Executive Boardroom Coordinator for high-profile clients, I ensured seamless meeting operations and stakeholder alignment. As a Business Consultant, I delivered growth strategy and data-driven insights—earning recognition for translating complex research into clear, actionable recommendations, including a Bootstraps growth prospectus that contributed to $150K+ in investment secured and strategic partnerships.

Experience

Work history, roles, and key accomplishments

Current

Business Development & Growth Manager

Current

JMK Group

Jan 2025 - Present (1 year 5 months)

Operated as the CEO’s right hand across three business units, supporting pricing, operations, growth, and expansion decisions. Drove turnarounds and growth including $1M+ revenue in 8 months (Sunny Bliss Plumbing & Air), expanded a 150+ property portfolio, and led recruitment/onboarding of 20+ employees while implementing SOPs to improve execution and dispatch efficiency.

Business Operations Cross Functional Execution Strategic Planning OKRs Process Design SOP Development Growth Strategy Data Informed Decision Making Stakeholder Management Onboarding

Administrative Associate

TikTok

Apr 2024 - Nov 2024 (7 months)

Supported APAC cross-functional projects by managing timelines, deliverables, and alignment across stakeholders. Managed procurement and cross-border logistics for international shipments and coordinated regional events and training, including vendor and logistics planning under tight deadlines.

Project Coordination Procurement International Logistics Cross Border Shipments Vendor Management Event Coordination Stakeholder Management

Executive Boardroom Coordinator

J.P. Morgan

Feb 2020 - Jan 2024 (3 years 11 months)

Coordinated executive boardroom operations to support high-profile client needs in time-sensitive meetings. Acted as a central point of coordination across teams to align stakeholders and maintain consistent, high-quality meeting execution with discretion.

Executive Coordination Administrative Operations

Business Consultant

Strategy & Private Enterprise Growth

Jun 2022 - Jun 2023 (1 year)

Delivered strategy and growth consulting across multiple industries, translating research into actionable recommendations for stakeholders. Produced outcomes including a $150K+ growth prospectus that secured investment and built strategic partnerships, plus market positioning and go-to-market support for multiple clients.

Growth Strategy Market Research Positioning Go To Market Planning Investment Prospectus Development

Business Development - IRATA

Telstra

Jan 2021 - Nov 2022 (1 year 10 months)

Provided business development and hands-on IRATA rope access services, combining client-facing growth activities with technical delivery for major organisations. Identified opportunities to expand service offerings and supported proposals while operating in high-risk, complex environments requiring precision under pressure.

Business Development Proposals Technical Delivery High Risk Operations Stakeholder Management Problem Solving

Operations Associate

Zara

Sep 2020 - Present (5 years 9 months)

Supported day-to-day retail operations by coordinating efficiently across teams in a fast-paced environment. Assisted with store operational execution during a period focused on transition and inventory clearance.

Retail Operations Team Coordination Fast Paced Environment Operational Efficiency Inventory Clearance Support

Sales Representative

Celine

Aug 2020 - Present (5 years 10 months)

Contributed to high-volume retail sales during a key brand transition period. Supported inventory clearance aligned with brand strategy to ensure smooth operational execution.

Retail Sales Inventory Clearance Support Brand Strategy Retail Execution