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Steven Alejo

@stevenalejo

Head of Business Operations for scaling startups, building real-time analytics dashboards and standardized operating frameworks.

Colombia

Message

As a Business Consultant/Fractional Operations professional, I own end-to-end operational strategy and system architecture for early-stage and scaling startups. I build real-time analytics dashboards and standardized SOP frameworks to support operational scalability across HR, Sales, QA, and Finance.

At Staffing Nest Solutions, I provided executive oversight for operations supporting 1M+ monthly revenue and a distributed workforce of 200+. I deployed project management frameworks across Sales, Delivery, and Finance workflows, and optimized profit margins while eliminating structural overhead.

At Lean Solutions Group, I directed operations for U.S.-based clients across multiple industries and developed KPI monitoring systems to optimize workflows and service delivery. Earlier, I coordinated logistics billing at Lean Solutions Group and hiring and compliance processes at Vensure HR.

Experience

Work history, roles, and key accomplishments

Current

Head of Business Operations / Business Consultant

Current

Business Consultant/Fractional Operations

Dec 2024 - Present (1 year 11 months)

Own end-to-end operational strategy and system architecture for early-stage and scaling startups, driving 100% operational scalability across HR, Sales, QA, and Finance. Design automated real-time analytics dashboards and standardized SOP frameworks, enforcing data integrity and operational transparency.

Operational Strategy System Architecture Human Resources Sales QA Finance Analytics Dashboards SOP Framework Data Integrity Operational Transparency

Director of Operations

Staffing Nest Solutions

Oct 2024 - Feb 2026 (1 year 4 months)

Executive oversight of global operations supporting 1M+ monthly revenue (12M+ ARR). Led a 200+ member distributed workforce across HR, Sales Operations, QA, Finance, and Delivery teams, and executed operational audits and financial planning as strategic partner to founders.

Operations Management P&L management Financial Planning Operational Audits People Leadership Project Management Methodologies Revenue Optimization

Sr Operations Manager

Staffing Nest Solutions

Oct 2023 - Oct 2024 (1 year)

Managed sales operations generating $1M+ monthly revenue through advanced performance tracking and forecasting frameworks. Directed multi-client workflows, coaching and mentoring sales and operations managers to improve execution predictability and team output.

Sales Operations Performance Monitoring Forecasting Workflow Management Coaching Mentorship Delivery Predictability

Operations Manager

Lean Solutions Group

Oct 2022 - Oct 2023 (1 year)

Directed operations for U.S.-based cross-industry clients spanning Logistics, Insurance, Legal, Clinics, Staffing, and Wholesalers, managing high-stakes accounts and strict SLA compliance. Spearheaded data-driven KPI monitoring systems to optimize internal workflows, accelerate service delivery, and boost client retention rates.

Operations Management SLA Compliance KPI Monitoring Data Driven Decision Making Customer Retention Workflow Optimization

Logistics Coordinator (Billing Coordinator)

Lean Solutions Group

Apr 2022 - Oct 2022 (6 months)

Managed U.S. logistics client accounts, hiring requests, and efficient billing coordination. Ensured efficient billing coordination and internal processes.

Logistics Billing Coordination Account Management Hiring Internal Processes

Risk Operations Associate

Vensure HR

Dec 2020 - Apr 2022 (1 year 4 months)

Coordinated hiring processes and compliance strategies for multiple U.S. client accounts. Implemented strategies for decision-making and compliance.

Risk Operations Hiring Compliance Decision making Account Management

Operations & Compliance Coordinator

National Federation of Cafeteros

Jan 2019 - Dec 2020 (1 year 11 months)

Oversaw state-level operational compliance and standardized reporting for audit readiness. Implemented policies, reporting processes, and controls, and supported leadership with documentation, audits, and process standardization.

Operations Compliance Reporting Audit Readiness Policy Implementation Process Standardization

Operations & Administrative

Orinoquia Telecommunications and Oasis Entertainment

Jan 2015 - Dec 2018 (3 years 11 months)

Operations and administrative roles focusing on team supervision (20+ staff) and workflow coordination. Coordinated documentation, reporting, and internal workflows, and assisted in operational planning and process execution.

Team Supervision Workflow Coordination Documentation Reporting Operational Planning Process Execution