Open to opportunities

Daniel Gutierrez

@danielgutierrez

I am a Customer Service and Sales Advisor with one year of experience supporting mobility services for AT&T through 24/7.ai

Colombia

Message

What I'm looking for

I’m looking for a role where I can handle customer chats, solve billing and technical issues, and use my sales and communication skills to improve customer satisfaction and conversion—while tracking clear performance metrics and learning fast.

I am a Customer Service and Sales Advisor with 1 year of experience working on a mobility campaign for AT&T through 24/7.ai. I specialize in handling high-volume chat interactions, managing 20+ conversations per day while maintaining strong resolution times and customer satisfaction.

My experience includes assisting customers with billing inquiries, plan changes, and technical troubleshooting, always ensuring clear and professional communication. In addition to service, I actively identify sales opportunities by recommending additional lines, promotions, and plan upgrades based on customer needs.

I am skilled at handling objections, building trust quickly, and turning service interactions into sales opportunities. I am continuously improving my English communication skills (B2 level) and looking for a remote opportunity where I can grow, contribute to team success, and deliver excellent customer experiences.

Experience

Work history, roles, and key accomplishments

Customer Service & Sales

24/7.ai

Provided customer support for AT&T mobility services, resolving billing, plan changes, and troubleshooting issues via high-volume chat. Identified customer needs, recommended additional lines and upgrades, handled objections, and maintained performance metrics including resolution time, sales conversion, and customer satisfaction (ORS).

Customer Service Conflict Resolution Technical Troubleshooting Chat Support Objection Handling Product Knowledge (AT&T Mobility)Customer Satisfaction