Santiago berbesi bonilla

I’m an analytical, creative, and highly communicative customer care professional who continuously builds new skills while mastering existing ones. I bring professionalism in global environments through active listening, constructive communication, and a problem-solving mindset to resolve challenges effectively.

In my recent role, I handled cross-selling and technical support for multiple electronic devices, guiding users throughout the acquisition process. I assisted and guided customers through both expected and unexpected situations, managing multiple queries at a time during each shift while supporting broad coverage services.