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jenna gouws

@jennagouws

Account Manager combining luxury yacht procurement, client engagement, and financial acumen to drive revenue and service excellence.

South Africa

Message

What I'm looking for

I’m looking for roles that demand strong client engagement, problem-solving, and strategic thinking—where I can run end-to-end processes, build long-term relationships, and contribute to revenue growth with high accountability.

I’m an Account Manager focused on delivering end-to-end procurement and exceptional client service for high-net-worth and luxury yacht clients. In my current role, I manage quotations, order processing, invoicing, and time-critical sourcing of specialist products.

I build long-term partnerships by responding quickly to enquiries, coordinating with suppliers, resolving delivery issues, and travelling to clients when required. I also actively identify new business opportunities to support revenue growth and service excellence.

Before this, I strengthened my commercial and people skills through a Recruitment Consultant role managing the full engineering recruitment lifecycle, plus hospitality experience as a Marriott International Guest Relations Manager. My bookkeeping and administration background adds strong financial acumen, accuracy, and proficiency with Pastel, Netcash, and Microsoft Office.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Kingdom Group Yacht Supply UK

Aug 2025 - Present (10 months)

Currently manage end-to-end procurement for high-net-worth and luxury yacht clients, including quotations, order processing, invoicing, and sourcing specialist products. Provide exceptional client service by responding to enquiries, coordinating suppliers, and resolving delivery issues to support ongoing service excellence.

Quotation Management Order Processing Invoicing Supplier Coordination Client Relationship Management Customer Service

Recruitment Consultant

Henry Gunn UK

Jan 2025 - Jul 2025 (6 months)

Managed the full recruitment lifecycle for engineering professionals across the UK, from candidate sourcing and screening to interviewing and placement. Conducted market research and built strong relationships with clients and candidates while working remotely to consistently meet performance targets.

Full cycle Recruitment Candidate Sourcing Screening Interview Coordination Placements Market Research Client Relationship Management Stakeholder Management Remote Work Planning Engineering Recruitment

Account Manager

Kingdom Group Yacht Supply UK

Apr 2024 - Dec 2024 (8 months)

Managed end-to-end procurement for high-net-worth and luxury yacht clients, overseeing quotations, order processing, invoicing, and timely sourcing of specialist products under tight deadlines. Coordinated with suppliers, resolved delivery issues, and travelled to clients when required to maintain long-term relationships.

Quotation Management Order Processing Invoicing Supplier Coordination Client Relationship Management Time Management Luxury Yacht Supply

Guest Relations Manager

Nungwi Beach Resort, Marriott International

Oct 2023 - Mar 2024 (5 months)

Provided guest relations support aligned with Marriott brand standards by managing enquiries, complaints, and service recovery. Coordinated with operational departments to enhance the guest journey and maintain professional service in a high-pressure luxury resort environment.

Complaint Handling Service Recovery Customer Experience Hospitality Leadership High Pressure Service Professional communication

Bookkeeper / Admin

Sureweb

Jan 2019 - Sep 2023 (4 years 8 months)

Managed day-to-day bookkeeping and administration, including invoicing, payments, reconciliations, and financial recordkeeping. Prepared quotes, processed orders, maintained filing systems, and supported marketing initiatives while using Pastel, Netcash, and Microsoft Office.

Bookkeeping Invoicing Financial Record Keeping Prepare Quotes Order Processing Pastel Accounting Microsoft Office Administration & Filing