Luzaide Waverley
@luzaidewaverley
Account Manager at Rentokil Initial, strengthening B2B customer retention and coordinating service delivery across the Western Cape.
South AfricaWhat I'm looking for
At Rentokil Initial, I manage B2B customer accounts across the Western Cape, aligning service solutions with customers’ operational and business requirements. I build relationships with decision-makers and support retention through regular engagement and follow-through.
I coordinate with operational and service teams to resolve issues and escalations, and monitor account performance and customer satisfaction to identify opportunities for improvement and growth. I also take part in customer meetings, business reviews and commercial discussions.
Earlier at Rentokil Initial, I handled customer enquiries, sales opportunities and service requirements. My experience also includes branch operations at BELLVILLE FURNITURE and customer care and team management at MERCHANTS, alongside a business qualification and management training.
Experience
Work history, roles, and key accomplishments
Manages a portfolio of B2B customers across the Western Cape, driving retention and account growth. Coordinates service delivery, resolves escalations, and supports commercial negotiations and account development.
Managed customer enquiries, sales opportunities, and service requirements while maintaining professional service standards. Coordinated with internal teams to resolve service issues and support retention.
Branch Manager
Bellville Furniture
Jul 2019 - Feb 2020 (7 months)
Managed day-to-day branch operations, maintaining customer service and commercial performance standards. Led customer interactions, needs analysis, and sales activity while supporting staff and operational priorities.
Customer Care Representative / Team Manager
Merchants
Managed customer interactions and complex service requirements while maintaining service standards. Supported team performance, escalations, and effective customer resolutions.
Education
Degrees, certifications, and relevant coursework
Professional Development
Accredited Psychology Course, Psychology
Currently studying an accredited psychology course.
Northlink College
Business Qualification, Business, Management, Marketing & Related Support Services
Studied business, management, marketing, and related support services.
ManRiWay
Management Course, Management
Completed a management course in 2023.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Luzaide?
You can contact Luzaide and 90k+ other talented remote workers on Himalayas.
Message LuzaideGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
