Open to opportunities

Somila Siphango

@somilasiphango

Message

I manage customer accounts, bookings, payments, and high-quality service.

South Africa

Message

What I'm looking for

I'm looking for a customer-facing account, service, sales, or support role where I can manage processes, resolve customer queries, support onboarding, and use my communication, coaching, and payment-processing experience.

I'm currently a B2B Account Advisor at Interact Contact Centres, managing corporate accounts, opportunities, promo codes, onboarding, and account support. I previously supported Times and Sunday Times customers through email and live chat, resolving queries and assisting with subscriptions.

I've built customer service, sales, payment processing, and booking experience across MultiChoice, Capita, DASHBpo, and MPC. At Capita, I changed British Airways flights, processed refunds and payments, and was recognized as a top sales and customer service performer before becoming 2IC; I also taught English to ESL students and supported GolfNow reservations.

Experience

Work history, roles, and key accomplishments

Current

B2B Account Advisor

Current

Interact Contact Centres

Oct 2024 - Present (1 year 10 months)

Initially worked as an advisor on the Times and Sunday Times campaign supporting customers via email and live chat. Currently manages corporate accounts, creates opportunities, sets up promo codes, and handles account administration including onboarding and support.

B2B Account Management Customer Support Opportunity Management Onboarding

Language Consultant

MPC

Feb 2024 - Oct 2024 (8 months)

Taught English to ESL students, delivering structured lessons and guiding learners through language concepts. Adapted teaching style to suit different learning needs while ensuring engagement and understanding.

Teaching Facilitation Coaching

Customer Service Representative

DASHBpo

Apr 2023 - Feb 2024 (10 months)

Handled customer reservations and processed payments on the GolfNow Campaign. Assisted customers with queries, ensured accurate transactions, and guided them through the booking process.

Customer Service Payment Processing

Senior Advisor

Capita

Apr 2022 - Apr 2023 (1 year)

Worked as a Change Booking Officer for British Airways, changing flights, processing refunds, and taking payments based on available fares. Appointed as top performer in Gradbay and became a 2IC within months.

Customer Service Payment Processing Refunds Sales

Technical Support Agent

MultiChoice

Dec 2020 - Feb 2021 (2 months)

Created new subscriptions and activated Dstv products. Worked as part of the financial team taking payments for outstanding balances and engaging in soft sales.

Customer Service Sales Payment Processing Subscription Management