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Sanskruti Gunde

@sanskrutigunde

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Technical Support Analyst with 6 years of experience

India

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What I'm looking for

Looking for a challenging role that leverages my technical support and customer service skills to drive product improvement and customer satisfaction.

Highly skilled Technical Support Analyst with 6 years of experience providing enterprise-level support across multiple systems. Proven ability to troubleshoot and resolve issues quickly and efficiently. Skilled in customer service and providing technical support in high-pressure environments.

With a strong background in customer service and technical support, I have consistently delivered high-quality results, exceeding customer satisfaction expectations and driving product improvement initiatives. My expertise in Python programming, SQL querying, and ITIL incident management principles has enabled me to provide efficient technical application support for customers.

I am a results-driven professional with a passion for delivering exceptional customer service and driving continuous product improvement. I am excited to leverage my skills and experience to make a meaningful impact in a new role.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Support Analyst

Current

OneTrust

Jul 2021 - Present (3 years 10 months)

Managed critical customer support interactions, resolving emergency issues and optimizing system efficiency. Enhanced service quality through strategic solutions and provided valuable insights for product improvement.

Technical Support Customer Service API Management Python SQL ITIL JSON XML Google Tag Manager Process Improvement All About Cookies Brand Growth GDPR Compliance Compliance

Customer Success Associate

PagarBook

Oct 2020 - Jul 2021 (9 months)

Handled customer inquiries and managed accounts, achieving high response rates and customer retention. Utilized feedback to drive product development and improve customer satisfaction.

Customer Service Account Management Product Development Customer Retention Data Analysis Communication Problem Solving Feedback Customer Satisfaction

Technical Support Representative (L2)

Hitech Digital World Pvt.Ltd

Nov 2019 - Aug 2020 (9 months)

Resolved hardware and software issues, achieving high customer satisfaction rates. Implemented streamlined ticketing systems to enhance efficiency and reduce wait times.

Technical Support Customer Satisfaction Ticketing Systems Quality Assurance Troubleshooting Communication Automation

Customer Service Executive

Law Protectors IPR Services Private Limited

Sep 2018 - Mar 2019 (6 months)

Managed customer relationships and inquiries, exceeding service metrics and improving retention rates. Developed processes to enhance service efficiency.

Customer Service Relationship Management Process Improvement Communication Metrics Analysis Customer Feedback