I am a qualified technical support engineer with over 6 years of experience assisting customers with various hardware and software related issues. I have provided in-depth technical support at a Tier 2 level, solving 99.2% of issues without transferring to Tier 3 support or the product team. My expertise lies in troubleshooting and problem-solving in software and active directory environments, with strong technical skills in Java, Python, JavaScript, and C++. I also have a strong understanding of SAP, MSSQL, Oracle, and other general-purpose programming languages.
I am trained in Adobe applications and Salesforce Cloud, including Sales Cloud, Service Cloud, Marketing Cloud, and Data Cloud. I have experience working with a CRM system and Salesforce.com. Additionally, I have knowledge and experience in cloud services such as Azure, AWS, and EC2, as well as network and endpoint security. I am familiar with XML, PFF, DFF, EDI, and EDI systems, and I have experience with phone and email technical support, working on ticketing systems, and providing regular updates. I have excellent communication and collaboration skills, specifically working with technical teams in the U.S. and European clients. I am an independent, responsible, result-driven team player.
