I've supported customers at Teleperformance and Concentrix through voice and chat, resolving software and hardware issues while maintaining strong customer experiences.
In my work, I identify customer needs, recommend relevant products and service plans, and turn support conversations into upselling and cross-selling opportunities. I've worked toward CSAT, first-call resolution, quality, productivity, and sales-conversion targets.
I also built projects including a cloud task scheduler, digit recognition system, and food ordering application using HTML, CSS, JavaScript, React.js, Python, Java, Android development, and BlueStacks.
