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Arijit Banik

@arijitbanik

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Adept App Support Engineer with Outstanding Customer Care Skills

India

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What I'm looking for

I am actively seeking a job opportunity where I can apply my skills in customer and application support. My priority is to secure a position that allows me to make an immediate impact and grow professionally.

Greetings! I'm Arijit, eager to contribute my skills in both customer support and application support roles. With a humble yet determined approach, I bring expertise in software lifecycle management, resolving challenges, and ensuring user satisfaction. Having supported teams at Amazon and Infosys, I'm now seeking opportunities to continue making a positive impact. Your consideration for a role in your esteemed organization would be greatly appreciated.

Experience

Work history, roles, and key accomplishments

CRC SR. Associate

Amazon Development Centre India Pvt. Ltd.

Nov 2021 - Mar 2022 (4 months)

Acted as a primary support contact for Amazon employees regarding time off due to illness or quarantine. Managed end-to-end customer absence claims, providing timely updates to employees on claim status. Recognized for exceptional customer service and adherence to policy guidelines.

Customer Service Time Management Claims Communication Support Management Customer Satisfaction

Senior Systems Engineer

Infosys Limited

Dec 2014 - Dec 2017 (3 years)

Managed support functions for Sterling Order Management System, coordinated with QA team for troubleshooting, and led documentation efforts. Conducted API monitoring, log and defect analysis to maintain system integrity and performance.