I am actively seeking a job opportunity where I can apply my skills in customer and application support. My priority is to secure a position that allows me to make an immediate impact and grow professionally.
AB
Looking for a job
Arijit Banik
@arijitbanik
Tech-savvy support specialist skilled in APIs, SaaS, and solving real customer problems.
IndiaWhat I'm looking for
I'm a Customer Support Specialist with a background in handling technical issues related to SaaS platforms, APIs, and user experience. I've worked with global clients while supporting SAP Customer Data Cloud (Gigya), and previously held support roles at Amazon and Infosys. I enjoy solving real-world problems, simplifying complex issues for customers, and working closely with cross-functional teams. My strengths lie in troubleshooting, clear communication, and a continuous drive to learn new tools and technologies. Outside of work, I’m curious about how products are built and love staying up to date with the latest in tech and customer experience.
Experience
Work history, roles, and key accomplishments
SAProvided technical support for SAP Customer Data Cloud (Gigya), helping global clients resolve complex issues related to APIs, screen-sets, and integrations. Collaborated with internal teams, reproduced bugs, and ensured timely, accurate solutions. Maintained documentation and ensured a smooth customer experience.
JSONSQL QueriesCommunication SkillsSQLProblem SolvingCustomer ServiceAPIsAPI IntegrationPostmanJavaScriptHTML CSSKibanaLog AnalysisTroubleshootingCustomer SupportRoot Cause AnalysisCross Functional CollaborationIssue OwnershipServiceNowService Request ProcessingKnowledge BaseIdentity And Access Management
ALCRC SR. Associate
Amazon Development Centre India Pvt. Ltd.
Nov 2021 - Mar 2022 (4 months)
Acted as a primary support contact for Amazon employees regarding time off due to illness or quarantine. Managed end-to-end customer absence claims, providing timely updates to employees on claim status. Recognized for exceptional customer service and adherence to policy guidelines.
ILSenior Systems Engineer
Infosys Limited
Dec 2014 - Dec 2017 (3 years)
Managed support functions for Sterling Order Management System, coordinated with QA team for troubleshooting, and led documentation efforts. Conducted API monitoring, log and defect analysis to maintain system integrity and performance.
Education
Degrees, certifications, and relevant coursework
WTWest Bengal University Of Technology
Bachelor of Technology, Computer Science and Engineering
2010 - 2014
Grade: 7.68
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Social media
Job categories
Customer Support EngineerCustomer CareCustomer ServiceCustomer SupportCustomer OperationsCustomer Care ExecutiveCustomer Support EngineerCustomer Service AssociateCustomer Service ExecutiveCustomer Support AssociateCustomer Support ExecutiveCustomer Care RepresentativeCustomer Support SpecialistCustomer Experience AssociateSupport EngineerCustomer Support AgentProduct Support EngineerTechnical Support EngineerTechnical Support RepresentativeCustomer Support Representative
Skills
XMLAPI IntegrationRelational DatabasesOracleGitHubHTML5JavaScriptJiraPostmanSQLCommunicationPhone CommunicationUser CommunicationEmail CommunicationCommunication SkillsEnglish CommunicationKibanaServiceNowJira Service DeskSAPHTML CSSREST APIsChrome DevToolsRoot Cause AnalysisTechnical SupportIncident ManagementSLA ManagementTicket ResolutionLog AnalysisCross Functional CollaborationEscalation ManagementKnowledge Base
Interested in hiring Arijit?
You can contact Arijit and 90k+ other talented remote workers on Himalayas.
Message ArijitFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
