I am actively seeking a job opportunity where I can apply my skills in customer and application support. My priority is to secure a position that allows me to make an immediate impact and grow professionally.
AB
Looking for a job
Arijit Banik
@arijitbanik
Adept App Support Engineer with Outstanding Customer Care Skills
IndiaWhat I'm looking for
Greetings! I'm Arijit, eager to contribute my skills in both customer support and application support roles. With a humble yet determined approach, I bring expertise in software lifecycle management, resolving challenges, and ensuring user satisfaction. Having supported teams at Amazon and Infosys, I'm now seeking opportunities to continue making a positive impact. Your consideration for a role in your esteemed organization would be greatly appreciated.
Experience
AL
CRC SR. Associate
Amazon Development Centre India Pvt. Ltd.
Nov 2021 - Mar 2022 (4 months)
Acted as a primary support contact for Amazon employees regarding time off due to illness or quarantine. Managed end-to-end customer absence claims, providing timely updates to employees on claim status. Recognized for exceptional customer service and adherence to policy guidelines.
IL
Senior Systems Engineer
Infosys Limited
Dec 2014 - Dec 2017 (3 years)
Managed support functions for Sterling Order Management System, coordinated with QA team for troubleshooting, and led documentation efforts. Conducted API monitoring, log and defect analysis to maintain system integrity and performance.
Tech stack
Learn about the tools and technologies that Arijit likes to use.
Availability
Looking for a job
Location
IndiaAuthorized to work in
Social media
Job categories
Customer CareCustomer ServiceCustomer SupportCustomer OperationsCustomer Care ExecutiveCustomer Support EngineerCustomer Service AssociateCustomer Service ExecutiveCustomer Support AssociateCustomer Support ExecutiveCustomer Care RepresentativeCustomer Support SpecialistCustomer Experience AssociateSupport EngineerCustomer Support AgentProduct Support EngineerTechnical Support EngineerTechnical Support RepresentativeCustomer Support Representative
Skills
JavaXMLIBM Sterling UI CustomizationObject Oriented Programming (OOP)API IntegrationRelational DatabasesOracleSQL DevelopmentGitHubGmailHTML5JavaScriptJiraMySQLMySQL WorkBenchPostmanSQLVisual StudioVisual Studio CodeCommunicationPhone CommunicationUser CommunicationEmail CommunicationCommunication SkillsEnglish Communication
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