sanha hussain

Processed POA, LOA, and other important documents onto customer accounts, ensuring authority was registered and aligned with company policies. Supported customers with difficult queries about their mortgages and processed Adhoc and final statements.

Managed complex administrative tasks, supporting employees with challenging tasks, improving overall team efficiency by 20%. Evaluated customers' financial situations to make informed account decisions, including forgiving debts up to
20,000 for individuals.

Achieved top 20 ranking in the elite sales club for the region, recognized as a sales expert and mentor, resulting in a 25% increase in overall sales team performance. Drove revenue growth by upgrading and up-selling products to customers, resulting in a 15% increase in sales and consistently exceeding monthly targets.

Delivered excellent customer service, providing face-to-face assistance and product advising, which contributed to a 10% increase in customer satisfaction scores. Developed knowledge and hands-on experience in store management, including inventory control, merchandising, and sales strategies.

Spearheaded company during initial pre-revenue phase at university incubator center's Propeller Hub. Implemented budgetary controls and financial forecasting strategies to optimize operational efficiency.

Supported children with their Islamic and English studies, ensuring they performed to the best of their ability. Supported the development and learning of 12 children in a class at a time, making sure they understood the syllabus.

Currently pursuing a Masters in Financial Management online, enhancing knowledge in the finance sector. This program focuses on understanding the value of growth and its impact on businesses.

Grade: 2.1

Completed a Bachelor of Arts with Honors in Business Management, achieving a 2.1 classification. Gained comprehensive knowledge in various aspects of business operations and management principles.