Sandy Lakhan

Managed assigned projects to improve internal processes and workflows, following up with clients and team members as needed. Maintained filing systems and data repositories, and coordinated/attended conferences and meetings on behalf of the company.

Provided technical support for Google Workspace applications, resolving software and hardware issues to minimize downtime. Managed user access and permissions during onboarding and offboarding processes, maintaining meticulous documentation of support issues.

Conducted Health Risk Assessment Outreach, utilizing motivational interviewing to gather comprehensive information about members' needs. Championed for members by connecting them with appropriate Aetna teams and supported them during enrollment calls.

Managed global HR functions including job postings, candidate correspondence, contract creation, and onboarding for 20+ new hires. Oversaw operations such as staff meetings, office management, document proofreading, and online calendar/file organization.

Provided comprehensive physical and emotional support for children, including meal preparation and transportation for daily activities and travel. Managed household supplies and coordinated home repairs.

Placed classified ads for clients via inbound order entry, attempting to upsell to increase exposure and reach. Conducted follow-up calls and cold calling to potential clients, editing ads for proper wording and grammar.

Assisted children with physical and emotional support and development, preparing food according to their dietary needs. Provided transportation and care for children from school to daily activities.

Processed, assembled, and shipped customer orders placed online and via inbound entry, supervising daily counts of outgoing orders. Contacted customers to resolve order and billing issues, and maintained inventory lists.

Responsible for supervising groups of 35 children on field trips and outings, ensuring their safety and well-being. Created structured lesson plans and helped children establish proper manners and social interaction through positive reinforcement.

Interviewed prospective intern candidates, hired and assigned weekly jobs to interns, and coordinated conference calls for promotion and retail teams. Served as a liaison between management and interns, and handled order fulfillment.

Promoted various night club and after-work events in Manhattan, arranging and confirming birthday party reservations for clients. Attended industry meetings to discuss promotional tools and addressed client questions/concerns.

Promoted and followed-up with national radio stations regarding tours of VH1 Soul/Classic artists, and supervised inventory of premiums. Attended weekly development meetings and updated the database queue by denying/requesting access to the VH1 logo.

Conducted specific industry research regarding labels and mixtape outlets, and assisted with promotion, sales, and marketing of the talent roster. Solicited record reviews and promoted local artist events.

Provided firsthand customer support to patrons entering the aquarium, processing gift card and gift certificate transactions. Addressed customer issues and resolved them in a timely manner, and made daily announcements.

Currently enrolled in the MedCerts Medical Billing and Coding Course. This program is designed to provide comprehensive training in medical billing and coding practices.

Grade: Certificate earned

Earned a Google IT Support Certificate through Coursera, demonstrating proficiency in IT support fundamentals. This certification enhances skills in technical assistance and troubleshooting.

Completed coursework for PHR Certification, focusing on professional human resources. This coursework provides a strong foundation in HR principles and practices.

Completed a Bachelor of Science degree with a focus on the music industry. Gained foundational knowledge relevant to the field.