At TRIPPEEZY.COM, I manage account administration and track customer support requests from intake through resolution. I document troubleshooting and escalate issues that need additional platform access or review.
At SUMITOMO RUBBER, I maintained employee and business user records across Salesforce and HubSpot and supported onboarding and offboarding through Microsoft 365 Admin Center. By strengthening request tracking and follow-up, I contributed to a 20% improvement in average response times.
At COLLEGE DIRECT PLUS, I assisted students and families with college admission planning, organizing application information and following up on missing documents. I also maintained student records and coordinated communication to keep application activities moving.
Across my other roles, I supported project coordination at MEDAILLE COLLEGE PROJECT MANAGEMENT INSTITUTE (PMI), operational support at INGRAM MICRO and EDM SALES AND DISTRIBUTIONS, and facilities operations at MEDAILLE COLLEGE. My work included maintaining records, coordinating requests, and supporting organized day-to-day operations.
