Open to opportunities

Sandra Faith Omotayo

@sandrafaithomotayo

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Certified Customer Service Representative and Virtual Assistant specializing in remote support and sales closing.

Nigeria

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What I'm looking for

I seek remote or hybrid roles in customer support or virtual assistance where I can use my CRM and sales-closing skills, support a collaborative team, and grow professionally.

I am a certified Customer Service Representative and Virtual Assistant with hands-on experience in e-commerce customer support, sales closing, and administrative assistance. I bring strong communication, organization, and problem-solving skills developed from an English Studies degree and practical roles across remote and in-person environments.

In recent roles I have managed multi-channel customer interactions, tracked leads and prepared reports using Sniper CRM and Google Workspace, and consistently followed up to convert prospects and resolve complaints. I have supported sales teams, maintained accurate records, and improved customer experience through timely follow-up and issue resolution.

I am comfortable working in remote teams, providing administrative support, and contributing to event coordination and community engagement. My certifications in Virtual Assistance, HRM, and Customer Service complement my practical experience and readiness to deliver reliable, client-focused remote support.

Experience

Work history, roles, and key accomplishments

Current

Sales Closer

Current

Promofy Nigeria Limited

Jan 2026 - Present (2 months)

Engage prospective customers and close sales via digital channels, manage leads in Sniper CRM, and prepare regular sales reports to improve conversion rates.

Sales Closing Lead Management Sniper CRM Google Sheets Google Slides Reporting Remote Collaboration

Current

Customer Sales Representative

Current

Ileoja E-commerce Company

Jan 2025 - Present (1 year 2 months)

Handled multi-channel customer interactions, implemented cross-sell and upsell strategies, resolved complaints, and maintained accurate order and feedback records using Google Workspace.

Customer Support Upselling Complaint Resolution Google Docs Google Sheets Order Management Multichannel Support CRM

Administrative Assistant

Elizade University

Jan 2024 - Dec 2024 (11 months)

Prepared and formatted official documents, maintained organized filing systems, welcomed visitors, and scheduled appointments to support campus administrative functions.

Office Administration Document Formatting Reception Scheduling Microsoft Office Communication

Discussion/Tutorial Leader

Private Tutor

Jan 2021 - Dec 2021 (11 months)

Organized and led group tutorials for pupils preparing for common entrance exams, supported assignments and presentations, and improved learner participation and confidence.

Tutoring Lesson planning Presentation Skills Classroom Management Communication Educational Support

Sales & Office Representative

Uzoh Nnaemaka Hyginus

Jan 2017 - Dec 2017 (11 months)

Assisted customers, prepared sales orders and receipts, maintained transaction records, and ensured product presentation and packaging met customer expectations.

Sales Operations Invoicing Transaction recording Customer Service Merchandising Order Processing Cash Handling

Computer Training Operator

Movontop Business Venture

Jan 2015 - Dec 2016 (1 year 11 months)

Trained learners on Microsoft Office and basic computer use, created and printed documents, and assisted customers with everyday ICT tasks in a campus computer café.

Microsoft Office Training Technical Support