Nkiru Onyebinime

As a highly motivated Customer Experience & Virtual Operations Specialist, I have over 5 years of experience in enhancing customer satisfaction and streamlining operations. My expertise lies in CRM management, workflow automation, and multi-channel support, where I consistently exceed expectations in diverse environments such as B2B, e-commerce, and food services.

Throughout my career, I have successfully implemented strategies that drive client retention and operational efficiency. For instance, at Zitel Foodstuff Supermart, I spearheaded CRM management initiatives that improved client communication and data accuracy, resulting in a 20% increase in operational efficiency. My commitment to delivering exceptional service is evident in my ability to resolve inquiries with a 95% first-contact resolution rate, fostering strong customer loyalty.

Currently, I am advancing my technical proficiency in Cloud Computing to further optimize digital service delivery. I am passionate about leveraging my skills to create impactful customer experiences and contribute to organizational success.