Open to opportunities

Adesewa Oreniyi

@adesewaoreniyi

Message

Customer success and operations specialist with expertise in merchant onboarding and product adoption.

Nigeria

Message

What I'm looking for

I seek a customer-focused operations role where I can lead merchant onboarding, improve product adoption, collaborate cross-functionally, and scale support processes.

I am a customer success and operations specialist with hands-on experience onboarding merchants, configuring POS and online ordering systems, and optimizing digital product catalogs to improve order accuracy and speed.

I deliver empathetic, solutions-oriented support through chat, email, and calls, maintain and write knowledge-base documentation, and run group and one-on-one onboarding sessions to drive product adoption and merchant retention.

I collaborate cross-functionally with Product, Engineering, and Sales, surface product feedback from merchants, support feature testing and rollout, and streamline operational workflows to reduce recurring setup issues.

Experience

Work history, roles, and key accomplishments

Operations & Customer Success Associate

Mira App Limited

Jan 2025 - May 2025 (4 months)

Maintained and authored knowledge base content, led group and one-on-one merchant onboarding, and monitored product usage to identify friction points that informed product and operational improvements.

Knowledge Base Writing Product Testing SOPs Customer Retention Reporting

Operations & Customer Success Associate

Mira App Limited

Jul 2023 - Dec 2023 (5 months)

Onboarded restaurants and retail merchants, improving POS and online ordering setup and reducing recurring setup issues; delivered empathetic multi-channel support driving high merchant satisfaction and fast issue resolution.

Customer Support Cross Functional Collaboration Data Analysis