Daramola Omoyeni
@daramolaomoyeni
Customer Success and Operations professional delivering empathetic support and measurable product improvements.
NigeriaWhat I'm looking for
I am a Customer Success and Operations professional with fintech and small‑business experience, focused on helping customers confidently use savings products and resolving escalations quickly. I consistently deliver fast resolution times while preserving service quality and building trust.
At PiggyTech Global (PiggyVest) I handled high‑volume customer support—over 1,500 conversations weekly—and closed 500+ third‑party escalations, liaising with banks and internal teams to reduce churn and drive upsell opportunities. I also supported walk‑in customers with onboarding, app setup, and account troubleshooting.
I founded and operate a food business where I manage end‑to‑end operations, customer experience, and marketing, driving repeat purchases and 50% revenue growth at pop‑up events. I bring strong process improvement, stakeholder communication, and customer empathy to roles that require operational rigor and a customer‑centric mindset.
Experience
Work history, roles, and key accomplishments
Operations & Customer Experience Lead
Yeni’s Oven
Sep 2020 - Present (5 years 9 months)
Founded and operated an end-to-end food business, achieving 50% revenue growth at pop-up events and increasing repeat purchases and referrals by 30% through improved customer experience and feedback loops.
Customer Success Executive
PiggyTech Global Ltd
Apr 2023 - Apr 2025 (2 years)
Managed 1,500+ weekly customer conversations for savings and account issues, resolved 500+ third-party escalations to minimise churn, and maintained one of the fastest resolution times while driving upsell and cross-sell opportunities.
Customer Success & Regional Sales Intern
Galaxy Backbone Limited
Dec 2021 - Nov 2022 (11 months)
Collected and analysed customer feedback to inform service improvements, maintained departmental records with 100% compliance, and supported cross-departmental communication and expense tracking.
Education
Degrees, certifications, and relevant coursework
Dreams Media Academy
Certificate in Digital Marketing, Digital Marketing
2025 - 2025
Completed a Certificate in Digital Marketing.
Coursera
Customer Service Fundamentals (course), Customer Service
2023 - 2023
Completed the Customer Service Fundamentals course.
Credly (by Pearson)
Customer Engagement Specialist (credential), Customer Engagement
2023 - 2023
Earned the Customer Engagement Specialist credential.
Project Management Essentials
Project Management Essentials (certified), Project Management
2022 - 2022
Completed a certified Project Management Essentials program.
Lagos Business School
Leadership Program, Leadership / Sustainable Waste Management
Grade: Exceptional performer
Participated in the Leadership Program for Sustainable Waste Management and received an Exceptional Performer award.
Jobberman
Training Certificate, Soft Skills
2021 - 2021
Completed Jobberman soft skills training.
Google Digital Skills for Africa
Certification, Digital Skills
2021 - 2021
Completed Google Digital Skills for Africa training.
New Horizons
Professional Certifications, Project Management / IT Applications
Completed training and certifications in Project Management, Microsoft Word & Excel, and CRM.
Babcock University
Bachelor of Arts, Political Science
Grade: Second Class Upper (CGPA: 4.11)
Completed a Bachelor of Arts in Political Science with Second Class Upper honours and a CGPA of 4.11.
Availability
Location
NigeriaAuthorized to work in
Job categories
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