DODaramola Omoyeni
@daramolaomoyeni
Customer Success and Operations professional delivering empathetic support and measurable product improvements.
NigeriaWhat I'm looking for
I am a Customer Success and Operations professional with fintech and small‑business experience, focused on helping customers confidently use savings products and resolving escalations quickly. I consistently deliver fast resolution times while preserving service quality and building trust.
At PiggyTech Global (PiggyVest) I handled high‑volume customer support—over 1,500 conversations weekly—and closed 500+ third‑party escalations, liaising with banks and internal teams to reduce churn and drive upsell opportunities. I also supported walk‑in customers with onboarding, app setup, and account troubleshooting.
I founded and operate a food business where I manage end‑to‑end operations, customer experience, and marketing, driving repeat purchases and 50% revenue growth at pop‑up events. I bring strong process improvement, stakeholder communication, and customer empathy to roles that require operational rigor and a customer‑centric mindset.
Experience
Work history, roles, and key accomplishments
Operations & Customer Experience Lead
Yeni’s Oven
Sep 2020 - Present (5 years 5 months)
Founded and operated an end-to-end food business, achieving 50% revenue growth at pop-up events and increasing repeat purchases and referrals by 30% through improved customer experience and feedback loops.
Customer Success Executive
PiggyTech Global Ltd
Apr 2023 - Apr 2025 (2 years)
Managed 1,500+ weekly customer conversations for savings and account issues, resolved 500+ third-party escalations to minimise churn, and maintained one of the fastest resolution times while driving upsell and cross-sell opportunities.
Customer Success & Regional Sales Intern
Galaxy Backbone Limited
Dec 2021 - Nov 2022 (11 months)
Collected and analysed customer feedback to inform service improvements, maintained departmental records with 100% compliance, and supported cross-departmental communication and expense tracking.
Education
Degrees, certifications, and relevant coursework
Dreams Media Academy
Certificate in Digital Marketing, Digital Marketing
2025 - 2025
Completed a Certificate in Digital Marketing.
COCoursera
Customer Service Fundamentals (course), Customer Service
2023 - 2023
Completed the Customer Service Fundamentals course.
CPCredly (by Pearson)
Customer Engagement Specialist (credential), Customer Engagement
2023 - 2023
Earned the Customer Engagement Specialist credential.
Project Management Essentials
Project Management Essentials (certified), Project Management
2022 - 2022
Completed a certified Project Management Essentials program.
LSLagos Business School
Leadership Program, Leadership / Sustainable Waste Management
Grade: Exceptional performer
Participated in the Leadership Program for Sustainable Waste Management and received an Exceptional Performer award.
JOJobberman
Training Certificate, Soft Skills
2021 - 2021
Completed Jobberman soft skills training.
Google Digital Skills for Africa
Certification, Digital Skills
2021 - 2021
Completed Google Digital Skills for Africa training.
New Horizons
Professional Certifications, Project Management / IT Applications
Completed training and certifications in Project Management, Microsoft Word & Excel, and CRM.
BUBabcock University
Bachelor of Arts, Political Science
Grade: Second Class Upper (CGPA: 4.11)
Completed a Bachelor of Arts in Political Science with Second Class Upper honours and a CGPA of 4.11.
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Daramola?
You can contact Daramola and 90k+ other talented remote workers on Himalayas.
Message DaramolaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
