At Principal Partner-Nifty Sage Attorney, I assisted with client onboarding, explained initial procedures, and helped clients understand the next steps in the legal service process. I also communicated client needs and updates with attorneys and administrative staff.
I handled sensitive client concerns professionally, provided appropriate assistance, and escalated complex matters when needed. I worked to ensure follow-up actions were completed and maintain positive client relationships.
At AELEX, I promoted professional services through telephone campaigns, maintained call and lead records, and scheduled consultations for qualified prospects. Earlier, at Templars, I explained services and policies, followed up after resolving customer concerns, and shared recurring issues with internal teams.
