At Tcorporate Legal Advisory, I managed and monitored customer communication channels for 300–500 clients weekly, maintaining a 90% response rate within agreed service timelines.
I processed an average of 200 invoices and data entries monthly with 95% accuracy, and maintained a 99% on-time delivery rate.
I also organized and facilitated new-hire training and onboarding, achieving an 80% successful onboarding rate.
At Outsource Global, I handled an average of 300+ outbound calls daily and resolved complaints at first contact while meeting call-handling KPIs.
