At Cardiotrack, I manage end-to-end operations for Bajaj Allianz Life and Ageas Life Insurance, serving as the primary contact for insurer requirements and operational escalations.
I monitor medical cases across PAN India, review SLA compliance, and coordinate with operations, networking, finance, reporting, and diagnostic centre teams. Proactive monitoring and timely resolution have helped reduce operational escalations.
Previously, as Team Lead at Cardiotrack, I led PAN India medical examination execution and managed a team of eight. I handled insurer accounts including TATA AIA, ICICI Prudential, and Canara HSBC, and managed more than 1,000 medical cases per month.
Earlier, I worked as an Operations Executive at Geeklurn Edu-tech Pvt. Ltd. and a Relationship Executive at SBI Cards, Udupi Branch. My experience includes case tracking, operational reporting, customer relationships, and follow-ups to reduce pending cases.
